Local & National
Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results.
To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of call, contact and customer care center skills. Three proven training approaches recommended by employers are *Critical Core Skills for a High Performance Workplace*, *Call Center Customer Service Repair/Troubleshooting Focus* and *Call Center Customer Service Sales Focus*.
Fox Valley Technical College offers customizable training modules and full customer experience programs that are designed to improve your organization's customer focus. We can offer classes that emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty. We can customize your training plan to align with your processes and procedures. In today's competitive marketplace, we also have the expertise and knowledge of current trends and best practices to deliver training that will assist in making customer service one of your strongest differentiators.
The service industry is projected as a growth sector for years to come; however, competition will continue to threaten food service, leisure, tourism and hospitality businesses who don’t invest in training. Fox Valley Technical College provides courses and customized training in areas including lodging, food and beverage, meeting planning, tourism and recreation.
*Proactive Selling* trains upselling and cross-selling communication techniques and practices. The training is geared for inbound call and non-sales audiences.
*Sales Fundamentals* is a training series that teaches participants the essential pieces of a structured, consultative sales approach. In this 18-hour series, we will explore a 7-step process for sales: prepare, build rapport, explore, make the offer, resolve objections, close the sale, and after the sale follow-up/follow-through.
Fox Valley Technical College offers a broad range of marketing and social media topics for the entrepreneur, small business owner or marketing professional. Some topics include Facebook, Twitter, LinkedIn, Pinterest and blogging. Additional topics can be customized for your business or can be offered as scheduled seminars as demand warrants.
Our customized training and seminars help you develop a telephone personality that creates a positive first impression and fosters goodwill. Learn the use of effective voicemail techniques and practice active listening skills that help you understand angry and confused callers.
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Fox Valley Technical College
Business & Industry Services (BIS)
D. J. Bordini Center
5 N. Systems Drive
P.O. Box 2277
Appleton, WI 54912-2277
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