Examines the responsibilities and procedures associated with the multi-faceted role of an automotive service consultant. It provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows guidelines established by ASE for Automotive Service Consultant (C1) certification, and integration with Oral/Interpersonal Comm reinforces the students' communication skills.
Prereq: ACCPL Reading >= 47 OR ACT Read >= 15 OR Program Prep; Coreq: Oral/Interpersonal Comm for Auto (10-801-196E). Prior completion of the non-auto Oral/Interpersonal Comm will not satisfy the corequisite.