Printed on 4/24/2024
Automotive Service Management
20-602-2
Certificate (C)
12 Credits
Not Financial Aid Eligible
Location*:
Appleton
*If general education courses are required, they may be available at multiple locations.
If you want to focus your automotive career to work more directly with customers, this program will give you the necessary skills and knowledge. You’ll learn techniques to maximize profitability and customer satisfaction. You will also develop your communication skills and learn how psychology applies to workplace relationships. Upon completion, you’ll be ready to assume a management role in service or customer relations.
COURSE LIST
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Course list for reference only. Current students please refer to your individualized program plan or see your advisor.
**Outside effort hours are an estimate based on state standards, and may vary from person to person.
Technical Studies
(12 Credits)
-
Automotive Service Consulting
10-602-152
3Credit
54
108
N/A
- Instructional Hours: 54
- Outside Effort Hours: 108
- Course Number: 10602152
- Credits: 3.00
Examines the responsibilities and procedures associated with the multi-faceted role of an automotive service consultant. It provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows guidelines established by ASE for Automotive Service Consultant (C1) certification, and integration with Oral/Interpersonal Comm reinforces the students' communication skills.
Prereq: Student has completed or is in process of completing ANY of the following options:
Coreq: Student has completed or is simultaneously enrolling in ALL of the following:
-
Automotive Service Management
10-602-153
3Credit
54
108
N/A
- Instructional Hours: 54
- Outside Effort Hours: 108
- Course Number: 10602153
- Credits: 3.00
Explores the duties and practices assigned to service managers in the successful operation of an automotive service facility. The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. Integration with Psychology of Human Relations (10-809-199) provides a unique perspective on the personnel processes from recruitment of employees to supervision and performance assessment.
Prereq: Student has completed or is in process of completing ANY of the following options:
Coreq: Student has completed or is simultaneously enrolling in ALL of the following:
-
Oral/Interpersonal Comm - Auto
10-801-196E
3Credit
54
108
N/A
- Instructional Hours: 54
- Outside Effort Hours: 108
- Course Number: 10801196E
- Credits: 3.00
Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.
Prereq: Student has completed or is in process of completing ALL of the following:
Coreq: Student has completed or is simultaneously enrolling in ALL of the following:
-
Psychology of Human Relations - Auto
10-809-199E
3Credit
54
108
N/A
- Instructional Hours: 54
- Outside Effort Hours: 108
- Course Number: 10809199E
- Credits: 3.00
Explores the relationship between the general principles of psychology and people's everyday lives. Students seek a deepened sense of awareness of themselves and others, and to improve their relationships at work, in the family and in society.
Prereq: Student has completed or is in process of completing ALL of the following:
Coreq: Student has completed or is simultaneously enrolling in ALL of the following: