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Automotive Service Management

20-602-2 Certificate (C) 12 Credits Not Financial Aid Eligible Location*: Appleton

*Some general education courses may be available at multiple locations.

If you want to focus your automotive career to work more directly with customers, this program will give you the necessary skills and knowledge. You’ll learn techniques to maximize profitability and customer satisfaction. You will also develop your communication skills and learn how psychology applies to workplace relationships. Upon completion, you’ll be ready to assume a management role in service or customer relations.

COURSE LIST

Course Title
Course Number
Credits
Oral/Interpersonal Comm - Auto
10-801-196E
3
Focuses on developing various communication skills including speaking and listening. Students practice intrapersonal/interpersonal and nonverbal communication skills through oral presentations, group activities and written projects. For Automotive students.
Prereq: Active in an Automotive program; ACCPL Reading score >= 54 & Sentence >= 83 OR ACT (Read/Sent) >= 18 OR Program Prep. Coreq: Automotive Service Consulting (10-602-152)
Automotive Service Consulting
10-602-152
3
Examines the responsibilities and procedures associated with the multi-faceted role of an automotive service consultant. It provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows guidelines established by ASE for Automotive Service Consultant (C1) certification, and integration with Oral/Interpersonal Comm reinforces the students' communication skills.
Prereq: ACCPL Reading >= 47 OR ACT Read >= 15 OR Program Prep; Coreq: Oral/Interpersonal Comm for Auto (10-801-196E). Prior completion of the non-auto Oral/Interpersonal Comm will not satisfy the corequisite.
Automotive Service Management
10-602-153
3
Explores the duties and practices assigned to service managers in the successful operation of an automotive service facility. The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. Integration with Psychology of Human Relations (10-809-199) provides a unique perspective on the personnel processes from recruitment of employees to supervision and performance assessment.
Prereq: ACCPL Reading >= 47 OR ACT Read >= 15 OR Program Prep; Coreq: Psychology of Human Relations for Auto (10-809-199E). Prior completion of the non-auto Psychology of HR will not satisfy the corequisite.
Psychology of Human Relations - Auto
10-809-199E
3
Explores the relationship between the general principles of psychology and our everyday lives. Students are given the opportunity to achieve a deepened sense of awareness of themselves and others. This understanding enables students to improve their relationships with others at work, in the family, and in society. This if for Automotive program students only.
Prereq: Active in an Automotive program; ACCPL Reading >= 54 & Sentence >= 83 OR ACT (Read/Sent) >= 18 OR Program Prep. Coreq: Automotive Service Management (10-602-153)

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