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IT - Computer Support Specialist
Program Code: 10-154-3


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Associate Degree: 2 Years, 68 Credits
Appleton Campus
Oshkosh Campus (1st year classes)

Financial Aid Eligible


Career Opportunities

As a computer support specialist, you work with freestanding and networked desktop computers. Your job, quite simply, is to deliver to your employers the productivity and efficiency promised by computer hardware and software manufacturers. You analyze information needs, identify alternative hardware and software solutions, plan and develop application systems, implement the systems, and train others to use the solutions effectively. In a small firm, you may be the sole support person for a computer system. A larger organization may employ you to train and consult with other IT areas.


Program Description

Students enrolled in this two-year associate degree will learn to interact with a variety of users and provide technical support of hardware and software. Training includes installation, support and troubleshooting computing hardware, software and networks to deal with issues in a logical and efficient manner. Students will gain a background in how an IT Service Desk functions and the importance of quality customer service in today's workplace.

Several computer labs at the Appleton and Oshkosh campuses are available for your use. Online tools and flexible learning environments are also available.


Program/Plan Admission Requirements


Program Outcomes

Upon successful completion of this program, you will be able to:

  • Manage information technology hardware.
  • Manage software.
  • Support computer networks.
  • Provide end-user support.
  • Solve information technology problems.
  • Demonstrate customer service skills as an IT professional.

Program Offered at These Locations
  • Appleton—1825 N. Bluemound Drive

Helpful High School Courses

Algebra, geometry, keyboarding, communication arts, speech, computer courses, accounting and other business courses prepare you for this program.


Contact Us

To begin, during the Academic year (August 18 – May 18) contact:

FVTC-Appleton
Glen Orsburn
1825 N. Bluemound Drive
P.O. Box 2277
Appleton, WI 54912-2277
(920) 831-4364
orsburn@fvtc.edu

During Summer term (May 18 – August 18) contact:

FVTC-Appleton
Doug Waterman
1825 N. Bluemound Drive
P.O. Box 2277
Appleton, WI 54912-2277
(920) 831-4366
waterman@fvtc.edu

For additional program/admission information, View Program Plan.


Will my credits transfer to a 4-year college?


Students must follow the program curriculum in place at the time of enrollment into the program.
If you have questions, contact your advisor.

2014-15 Educational Program