IT - Computer Support Specialist
Program Code: 10-154-3
Print Program Overview and Courses
Associate Degree: 2 Years, 69 Credits
Appleton Campus
Career Opportunities
As a computer support specialist, you work with freestanding and networked desktop computers. Your job, quite simply, is to deliver to your employers the productivity and efficiency promised by computer hardware and software manufacturers. You analyze information needs, identify alternative hardware and software solutions, plan and develop application systems, implement the systems, and train others to use the solutions effectively. In a small firm, you may be the sole user and operator of a computer system. A larger organization may employ you as a microcomputer specialist to train and consult with other computer users.
Program Description
Your instruction in this two-year associate degree program includes an introduction to microcomputers and the various kinds of software in current usage, and their use in organizations. You master a variety of software applications in accounting, database management, word processing, financial spreadsheets, integrated software and more.
Several microcomputer labs at the Appleton and Oshkosh campuses are available for your use. Microcomputers and popular software packages are used for instruction. The labs have open hours for you to practice on the software packages.
Program/Plan Admission Requirements
Program Outcomes
Upon successful completion of this program, you will be able to:
- Communicate effectively with people inside the corporation as well as external customers using a variety of communication methods including writing (paper and email), speaking and listening to communicate project status, document given projects, programs and end user training manuals.
- Work cooperatively with others on a team to share information, resolve conflict and make decisions in all aspects of Information Technology.
- Appreciate the need for continuous lifelong learning.
- Exhibit ethical, responsible and dependable behavior.
- Understand basic network and telecommunication concepts.
- Understand and participate in structured System Development Life Cycle tasks of an information system from an initial request through implementation and system operation.
- Use problem solving strategies to think critically and to troubleshoot personal computers and network work stations.
- Interact with operating system software to install, configure and diagnose hardware and application software of a computer system.
- Utilize and support a normalized relational database model and implement it with a relational DBMS (Database Management System).
Program Offered at These Locations
- Appleton—1825 N. Bluemound Drive
Helpful High School Courses
Algebra, geometry, keyboarding, communication arts, speech, accounting and other business courses prepare you for this program.
Contact Us
For additional program/admission information, call Enrollment Services at (920) 735-5645 or e-mail us at enrollserv.staff@fvtc.edu.