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IT - Help Desk Support Specialist
Program Code: 31-154-7

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Technical Diploma: 1 Year, 33 Credits
Appleton Campus
Financial Aid Eligible

Career Opportunities

As a help desk support specialist, you will provide technical hardware and software support. You will install, support and troubleshoot personal computer hardware, software and peripherals. In a small firm, you may be the sole user and operator of a computer system. In a larger organization, you may train and support other computer users. All course requirements for this one-year technical diploma transfer into the existing IT – Computer Support Specialist AAS program.

Program Description

Students enrolled in this one-year technical diploma will learn to interact with a variety of users and provide first-tier technical support of hardware and software. Training includes installation, support and troubleshooting computing devices hardware, software and peripherals to deal with issues in a logical and efficient manner. Students will gain a background in how an IT Service Desk functions and the importance of quality customer service in today's workplace.

Several computer labs at the Appleton and Oshkosh campuses are available for your use. Online tools and flexible learning environments are also available.

Program/Plan Admission Requirements

Program Outcomes
  • Support and maintain computing devices.
  • Install computing devices, printers and peripherals.
  • Evaluate hardware and software and recommend improvements and upgrades.
  • Develop and maintain technical documentation.
  • Provide support and training for computer system users.
  • Solve minor hardware and software problems.
  • Solve problems both individually and in a team environment.
  • Communicate effectively with team members and customers.

Program Offered at This Location
  • Appleton—1825 N. Bluemound Drive

Helpful High School Courses

Algebra, geometry, keyboarding, communication arts, speech, computer courses, accounting and other business courses prepare you for this program.

Contact Us

To begin, during the Academic year (August 18 – May 18) contact:

Glen Orsburn
1825 N. Bluemound Drive
P.O. Box 2277
Appleton, WI 54912-2277
(920) 831-4364

During Summer term (May 18 – August 18) contact:

Doug Waterman
1825 N. Bluemound Drive
P.O. Box 2277
Appleton, WI 54912-2277
(920) 831-4366

For additional program/admission information, View Program Plan.

Students must follow the program curriculum in place at the time of enrollment into the program.
If you have questions, contact your advisor.

2014-15 Educational Program