Last Page Visited

IT - Help Desk Support Specialist
Program Code: 31-154-7


Bookmark and Share

Print Program Overview and Courses


Technical Diploma: 1 Year, 33 Credits
Appleton Campus
Financial Aid Eligible


Career Opportunities

As a help desk support specialist, you will provide technical hardware and software support. You will install, support and troubleshoot personal computer hardware, software and peripherals. In a small firm, you may be the sole user and operator of a computer system. In a larger organization, you may train and support other computer users. All course requirements for this one-year technical diploma transfer into the existing IT – Computer Support Specialist AAS program.


Program Description

Students enrolled in this one-year technical diploma will learn how to interact with a variety of users providing first-level technical support of hardware and software. You will be trained to install, support and troubleshoot personal computer hardware, software and peripherals to ensure that issues are dealt with in a logical and efficient manner. You will gain a background in how a help desk functions and the importance of good customer service in today's workplace.


Program/Plan Admission Requirements


Program Outcomes
  • Support and maintain desktop computers.
  • Install desktop computers, printers and peripherals.
  • Evaluate hardware and software and recommend improvements and upgrades.
  • Develop and maintain technical documentation.
  • Provide support and training for computer system users.
  • Solve minor hardware and software problems.
  • Solve problems both individually and in a team environment.
  • Communicate effectively with team members and customers.

Program Offered at This Location
  • Appleton—1825 N. Bluemound Drive

Helpful High School Courses

Algebra, geometry, keyboarding, communication arts, speech, computer courses, accounting and other business courses prepare you for this program.


Contact Us

To begin, during the Academic year (August 18 – May 18) contact:

FVTC-Appleton
Glen Orsburn
1825 N. Bluemound Drive
P.O. Box 2277
Appleton, WI 54912-2277
(920) 831-4364
orsburn@fvtc.edu

During Summer term (May 18 – August 18) contact:

FVTC-Appleton
Doug Waterman
1825 N. Bluemound Drive
P.O. Box 2277
Appleton, WI 54912-2277
(920) 831-4366
waterman@fvtc.edu

For additional program/admission information, View Program Plan.





Students must follow the program curriculum in place at the time of enrollment into the program.
If you have questions, contact your advisor.

2013-14 Educational Program