Small Business Success | Descriptions
Customer Service InnovationsJudy Ruhl, Fox Valley Technical College, Instructor
May 2, 2013
In a self-service world, how do you maintain a level of customer service that gives your business the competitive edge needed to achieve success and continue to grow? Learn how to value your clients, and treat them to the customer service that they will remember and keep coming back to. The customer is not always right, but the customer should always be heard!!
- Learn how to 'listen' to your customer and meet their needs, not your own
- Manage your customer date base as your most important asset within your company
- Generate new business form your existing customer date base
- Adapt your product or service to the needs of your customer
Judy Ruhl Bio:
Judy is a trainer/consultant with the Management Development Department of FVTC and has a proven track record in helping leaders, regardless of industry, meet their full potential. Her enthusiastic style keeps the training session moving while focusing on skill building. Her experience and flexibility ensure that each participant gains specific action items to get results. Particular areas of expertise include: Leadership (especially people skills), Train-the-Trainer, Myers-Briggs, Time Management, Generational Collaboration, Team Building and Strategic Planning.
While Judy specializes in training front-line supervisors and staff, she also works with all levels of leadership in organizations. She serves a variety of industries, including service, construction, manufacturing and law enforcement. She has been a production shift supervisor, a technical representative and a research chemist. For a global perspective, she's delivering and developing class exercises as part of a faculty exchange with a university in Russia. She has a B.S. in chemical engineering and a master’s degree in business administration. For more information about training Judy can provide for your organization, or to schedule a speaking engagement, call (920) 735-2526 or email email@example.com.
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