Fox Valley Technical College, Appleton, WI
To REGISTER, click here.
This basic training program is geared for individuals in their first year as a telecommunicator.
The topics covered include roles and responsibilities of the telecommunicator, customer service skills, information gathering techniques, basics of radio broadcast, handling critical calls (such as suicides, domestics, etc.), understanding some of the officer’s duties, and managing the stress as it relates to the telecommunicator’s position. Emphasis is placed on the officer and caller’s safety and professionalism of the telecommunicator
JoAnne Hollmann, Pro Telecom, Inc.
JoAnne Hollmann has over twenty-eight years of
experience as a telecommunicator. She
has worked for city police departments, county sheriff departments and a joint
dispatch center. She has dispatched
police, fire and emergency medical calls.
She was a Hostage Negotiator and ERT team leader. JoAnne is currently a
Shift Supervisor and Training Coordinator for her department.