What is your vision of good customer service?
Fox Valley Technical College offers a series of customizable modules, programs and series that address a customer-focused culture. Develop the skills of +1 customer service and discover what happens at the ‘moment of truth.’
Learn about techniques you can use to handle complaints and ‘difficult’ customers. Also learn about the little ‘free’ things you can do that provide +1 service within your organization's processes and procedures. Select one of our customer service customized training series, explore answers to these questions and discover how to unite everyone in a shared customer service vision. Learn why your organization's customer service philosophy and practices need to be a shared vision to work effectively.
View "The Customer Service Puzzle" Success Story>>
Customer Service Training Resources
To arrange on-site or
customized customer service training, contact:
Fox Valley Technical College - Business & Industry Services
P: (888) 458-0449 | P: (920) 735-2525 | F: (920) 735-4771