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Telephone Techniques 

In today's fast-paced workplace, effective telephone techniques are essential for quick, efficient communication. Customer-focused organizations know that a courteous, friendly attitude opens the door to successful communication.

Our customized training and seminars help you develop a telephone personality that creates a positive first impression and fosters goodwill. Learn the use of effective voicemail techniques and practice active listening skills that help you understand angry and confused callers.

Telephone techniques training presents customer-focused techniques to improve workplace communication. The training includes dealing with all customer needs, voice control, taking messages and using voice mail. You will also learn about:

  • Identifying needs and expectations of telephone customers
  • Identifying and applying customer service concepts to telephone conversations
  • Speaking at an appropriate rate and volume
  • Responding appropriately to incoming calls, including complaints
  • Taking complete, accurate messages
  • Using good listening skills to understand the message and diffuse emotional barriers
  • Creating effective voicemail messages
  • Communicating a positive, courteous and helpful attitude

Telephone Techniques Training Resources


To arrange on-site or customized telephone techniques training, contact:

Fox Valley Technical College - Business & Industry Services
P: (888) 458-0449 | P: (920) 735-2525 | F: (920) 735-4771
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Business and Industry

   Maintained by:

   Katie Bocskor

   Last Modified:
   7/22/2013 10:55:19 AM

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