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Customer Service, Sales & Marketing

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Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results. 

Featured Seminars

Marketing Made Lean

Hours: 16.00 | Estimated Cost: $249.00

Solidify your value proposition and align products/services with meeting customer’s needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.

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Telephone Communication Techniques

Hours: 4.00 | Estimated Cost: $159.00

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

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The Customer Experience

Hours: 4.00 | Estimated Cost: $159.00

Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

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Walking the Customer Service Talk Spotlight

Hours: 4.00 | Estimated Cost: $169.00

Lays the foundation for customer service from identifying customers and their needs and expectations through learning techniques for dealing with difficult customers.

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Active Listening

Hours: 2.00 | Estimated Cost: $45.00

Focuses on critical listening skills. Teaches participants to be there, to paraphrase, and to act on appropriate information. Class includes role-play practice.

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Six Sigma Green Belt Training

Hours: 90.00 | Estimated Cost: $2,500.00

Provides all the background and tools needed to be a Six Sigma Green Belt, including an applied project. Basic quality tools, basic statistics, advanced statistical tools, the DMAIC process and group facilitation are some of the many topics covered. Completion of Green Belt Project is also required to fulfill certificate requirements.

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Time Management for the Creative

Hours: 3.00 | Estimated Cost: $184.00

Analyze priorities, and with creativity, help you find balance. Learn to personalize a list of tips to manage your time and priorities more effectively.

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Tools for Talent Development Complimentary

Hours: 6.00

The **complimentary** Talent Development event introduces you to ways Fox Valley Technical College can assist with building your employees skills. Employees are a major asset to taking your company to the next level. Test drive our training on your road to success.

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Fox Valley Technical College
Business & Industry Services (BIS)
D. J. Bordini Center
5 N. Systems Drive
P.O. Box 2277
Appleton, WI 54912-2277
View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771  

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