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The Customer Experience

What is amazing service? How is it different from service that is good or great? Explore the concept of amazing service with the goal of providing an improved customer experience for your organization. Examine what it means to deliver +1’s, going above and beyond what is minimally expected by our customers, to create an amazing experience. We’ll also look at the critical communication components necessary in every customer interaction and discuss the importance of each. The seminar will devote some time to handling difficult and challenging customers.


Additional Information

Learn About
  • Going above and beyond what is minimally expected
  • Creating an amazing experience for customers
  • Critical communication components and their importance
  • Handling the difficult and challenging customers
  • Working with difficult customers and the tools to use
Business and Industry Services

Fox Valley Technical College
Business & Industry Services
D. J. Bordini Center
5 N. Systems Drive
P.O. Box 2277
Appleton, WI 54912-2277

bi.services@fvtc.edu
www.fvtc.edu/bis

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771


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