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Walking the Customer Service Talk

Reach new milestones in your customer service. Find out what customers are seeking and detect unknown customer expectations. Discover the four customer service principles that make you excel. Deal with difficult situations to build customer loyalty.


Additional Information

Learn About
  • Realizing the legs that 'walk the talk' make slogans a reality
  • Creating memorable experiences by giving away pickles
  • Applying the technique of winning over difficult customers to your challenging situations
Business and Industry Services

Fox Valley Technical College
Business & Industry Services
D. J. Bordini Center
5 N. Systems Drive
P.O. Box 2277
Appleton, WI 54912-2277

bi.services@fvtc.edu
www.fvtc.edu/bis

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771


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