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Class: 83751 Active Listening
State/Campus: 
Clintonville Regional Center
Start Date: 
10/19/2016
Delivery Mode: 
In Person Classroom
Credits/CEU: 
0.05
City/Location: 
Clintonville Regional Center

End Date: 
10/19/2016

Total Hours: 
2.00

Fee: 
$45.00
 
Description:
Do you feel that you listen well? Over time, many of us have learned a variety of listening behaviors that we now substitute for listening, in both our personal and work life. In this seminar, we’ll talk about some of those obstacles to deep listening, and we’ll learn what it means for us and for our customers to practice deep listening skills—to listen to understand, and listen for the customer’s objective in conversation. You’ll learn strategies to demonstrate listening skills and build relationships with others as a result.

Meeting Times:
10/19/2016 - 10/19/2016 Wednesday 10:00 AM - 12:00 PM CL128

Class Notes:
Materials provided


 
   
Class: 83928 Active Listening and Assertive Speaking
State/Campus: 
Appleton Campus
Start Date: 
12/9/2016
Delivery Mode: 
In Person Classroom
Credits/CEU: 
0.10
City/Location: 
Appleton Campus

End Date: 
12/9/2016

Total Hours: 
4.00

Fee: 
$159.00
 
Description:
In this seminar, you will gain a thorough understanding of the benefits and methods you can use to speak more assertively-to communicate your ideas in a positive, respectful way. You’ll also explore what it means to truly, deeply listen and what happens in the listening process. Gain valuable insight into how well you listen, and understand some of the non-listening behaviors that we all have learned over time, and often substitute for actual, deep listening. Speak more confidently and understand how to deal with others who engage in aggressive, passive and passive-aggressive communication that often can create barriers to effective communication in the workplace.

Please note: If you have attended Improve Interpersonal Communication, this seminar covers very similar content and may overlap information.

Meeting Times:
12/9/2016 - 12/9/2016 Friday 9:00 AM - 12:00 PM C101

Class Notes:
Materials and refreshments provided