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Class: 82351 Leadership Skills: Managing Team Member Complaints
State/Campus: 
Appleton Campus
Start Date: 
10/4/2019
Delivery Mode: 
In Person Classroom
Credits/CEU: 
0.10
City/Location: 
D. J. Bordini Center

End Date: 
10/4/2019

Total Hours: 
4.00

Fee: 
$99.00
 
Description:
This seminar shows how to resolve simple complaints and identify the hidden agendas that so often underlie chronic grievances. Gain an understanding of why all team member complaints must be dealt with rather than ignored or dismissed. Identify techniques used to determine underlying problems. Discover why team members may misunderstand the actual problem or workplace difficulty.

Meeting Times:
10/4/2019 - 10/4/2019 Friday 8:00 AM - 12:00 PM BC184

Class Notes:
Materials and refreshments provided.