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Printed on 2/18/2018

Desktop Support

20-107-3 Certificate (C) 12 Credits Not Financial Aid Eligible Location*: Appleton

*Some general education courses may be available at multiple locations.

This certificate helps you learn techniques to complete and document software installations. The hands-on training will help you gain skills with Intel-based system configuration and improvement, component care and troubleshooting. You’ll also learn how to train end-users on Microsoft applications. With this certificate, you’ll be able to provide support in a corporate environment or for home users via phone support, remote support and retail counter support.

COURSE LIST

*Course list for reference only. Current students please refer to your individualized program plan or see your advisor.

Course Title
Course Number
Credits
Prior Learning Credit
Eligibility Options
Windows Server
10-150-156
3
Covers Microsoft Windows Server 2012 R2 administration including server hardware and software, Active Directory, file resources, printers, disk resources, Web resources, DNS and DHCP. Monitoring and troubleshooting server resources are also examined. Extensive hands-on activities are included.
Prereq: Desktop Management (10154107), Active in A+ Certification OR Instructor approval
Advanced Desktop Management
10-154-105
2
Provides students with the background needed to build the knowledge and skills to support end-users and computers running the Microsoft suite of productivity applications. The course is directed at the skills needed to work in a variety of environments, including corporate environments as well as support for home users via phone support, remote support and retail counter support.
Prereq: Desktop Management (10154107); Active in A+ Certification OR Instructor Approval
Desktop Repair and Maintenance
10-154-106
2
Covers configuring, maintaining, upgrading and repairing Intel-based computers and exploring functions and interrelations between components. The course examines system configuration, component care, system improvement, troubleshooting and failure identification. Advanced PC operating system concepts are also covered.
Coreq: Desktop Management (10154107) OR Instructor approval
Desktop Management
10-154-107
2
Introduces students to the skills needed to support client PC Operating Systems. Through significant hands-on activities, learn how to configure, secure, utilize and troubleshoot client operating systems.
IT Service Desk Concepts
10-154-109
3
Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.

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