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Class: 26170 Communication and the Customer Experience
State/Campus: 
Virtual
Start Date: 
12/9/2020
Delivery Mode: 
Virtual Classroom
Credits/CEU: 
0.10
City/Location: 
Virtual

End Date: 
12/16/2020

Total Hours: 
4.00

Fee: 
$0.00
 
Description:
What is amazing service? How is it different from service that is good or great? Explore the concept of amazing service with the goal of providing an improved customer experience for your organization. Examine what it means to deliver +1’s, going above and beyond what is minimally expected by our customers, to create an amazing experience. We’ll also look at the critical communication components necessary in every customer interaction and discuss the importance of each. The seminar will devote some time to handling difficult and challenging customers.

Meeting Times:
12/9/2020 - 12/16/2020 Wednesday 9:00 AM - 11:00 AM ONLINE

Class Notes:
This is a virtual classroom and you attend class at the scheduled time from the location of your choice. Additional online instructional activities may be required outside of scheduled meetings. To attend online from anywhere, you need a device with access to a webcam and a broadband internet connection OR you can attend using a workstation at any FVTC location. Please contact the FVTC location of your choice for additional information. During the week prior to class start, test your device. For instructions, go to Blackboard and click the "For Students" tab then click "Getting Yourself Ready to Use Blackboard Collaborate.


 
   
Class: 32792 Communication and the Customer Experience
State/Campus: 
Appleton Campus
Start Date: 
4/9/2021
Delivery Mode: 
In Person Classroom
Credits/CEU: 
0.10
City/Location: 
D. J. Bordini Center

End Date: 
4/9/2021

Total Hours: 
4.00

Fee: 
$159.00
 
Description:
What is amazing service? How is it different from service that is good or great? Explore the concept of amazing service with the goal of providing an improved customer experience for your organization. Examine what it means to deliver +1’s, going above and beyond what is minimally expected by our customers, to create an amazing experience. We’ll also look at the critical communication components necessary in every customer interaction and discuss the importance of each. The seminar will devote some time to handling difficult and challenging customers.

Meeting Times:
4/9/2021 - 4/9/2021 Friday 8:30 AM - 12:30 PM BC145

Class Notes:
Materials provided Due to the evolving nature of the Public Health Emergency, all training and class offerings may be subject to future date, time, location and/or delivery method changes. Learn more: http://www.fvtc.edu/Forward