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Class: 84787 Communication and the Customer Experience
State/Campus: 
Appleton Campus
Start Date: 
11/1/2019
Delivery Mode: 
In Person Classroom
Credits/CEU: 
0.10
City/Location: 
D. J. Bordini Center

End Date: 
11/1/2019

Total Hours: 
4.00

Fee: 
$159.00
 
Description:
What is amazing service? How is it different from service that is good or great? Explore the concept of amazing service with the goal of providing an improved customer experience for your organization. Examine what it means to deliver +1’s, going above and beyond what is minimally expected by our customers, to create an amazing experience. We’ll also look at the critical communication components necessary in every customer interaction and discuss the importance of each. The seminar will devote some time to handling difficult and challenging customers.

Meeting Times:
11/1/2019 - 11/1/2019 Friday 8:30 AM - 12:30 PM BC188

Class Notes:
Materials and refreshments provided