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+Virtual: Communication Skills

Select communication skills topics are available virtually for your remote workforce. New options are added as demand warrants with all available in a Live, interactive format.

Check out popular topics, review module descriptions and contact us to schedule virtual training for your workplace.

  • Business Writing
  • Communication Coaching - *only available after trainer consultation*
  • Conflict Resolution
  • Conquering Your Public Speaking Fear
  • Effective Meeting Skills
  • Giving & Receiving Feedback
  • Impromptu Speaking
  • Non-verbal Communication
  • Proofreading Skills
  • The Principles, Practices & Power of Apology
  • Writing Foundations

Additional Information

Module Options

**Business Writing**

  • Using reader-centered techniques to maintain customer goodwill
  • Choosing language that keeps your message clear, concise and contemporary
  • Designing documents that accomplish your objectives
  • Using direct and indirect approaches to accomplish desired results
  • Applying the best practices of email communication to your own writing

**Communication Coaching** - *only available after trainer consultation*

  • Content is tailored to specific, individualized needs

**Conflict Resolution**

  • The value of conflict
  • Understand why people don't embrace conflict
  • Self-assessment of conflict resolution style
  • Dealing with difficult people
  • Conflict avoidance communication techniques

**Conquering Your Fear of Public Speaking**

  • The physiology of public speaking fear
  • Self-assessment of level of public speaking fear or anxiety
  • Understanding what fuels our response
  • Methods for coping and conquering fear or anxiety

**Effective Meeting Skills**

  • Elements of effective meetings
  • Meeting facilitation technique
  • Meeting roles and responsibilities
  • Using guidelines for success to stay focused
  • Methods for checking consensus
  • Challenges of virtual meetings (webinars, conference calls)

**Giving & Receiving Feedback**

  • Self-assessment on Giving Feedback
  • Analyzing feedback scenarios and identify opportunities
  • Planning for giving feedback
  • Three feedback challenges and ways to overcome them
  • Improving performance using positive feedback
  • Assessing opportunity as a receiver of feedback
  • Dealing with unjustified negative feedback (criticism)

**Impromptu Speaking**

  • Self-assessment of impromptu speaking skills and reflection
  • The role of nonverbal communication
  • Process for handling impromptu questions
  • Direct vs. indirect answers
  • Avoiding the phrase "I don't know"

**Non-verbal Communication**

  • Types of nonverbal communication
  • The impact of nonverbal cues
  • Open and supportive body language
  • Communicating with a helpful and positive tone
  • Filters and the effect on nonverbal messages

**Proofreading Skills**

  • Proofreading approaches and tips to improve document accuracy
  • Rules regarding correct number usage in written communication
  • Spelling errors and commonly misspelled words that cause clarity problems
  • Punctuation rules for commas, semicolons, colons, dashes and quotation marks

**The Principles, Practices & Power of Apology**

  • Explain the four key characteristics of all apologies
  • Identify your apology quotient and opportunity to build skill, through self-assessment
  • Describe the wholehearted apology and its components
  • Identify best practices when offering an apology to others
  • Explain essential factors when receiving an apology

**Writing Foundations**

  • Matching singular or plural subjects with appropriate verb forms
  • Identifying the correct verb form to be used with indefinite pronouns
  • Omitting prepositional phrases when proofreading to ensure correct grammar
  • Eliminating redundant adjectives, adverbs and phrases
Business and Industry Services

Fox Valley Technical College
Business & Industry Services (BIS)
D. J. Bordini Center
5 N. Systems Drive
Appleton, WI 54914-1655
View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771

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