**Classroom Continuous Improvement/Lean Fundamentals**
Introduces a systematic approach to eliminating waste within the office, non-manufacturing or production work environment. Identify and understand value from the customer's perspective and the eight common forms of waste that impede good flow. Learn the basics of 6S visual management, the application of flow, and how lean impacts an organization's current work processes. We will show you how to increase your competitiveness by implementing a continuous improvement strategy that focuses on process excellence and builds internal resources.
- **4-Hour Option** Delivered in one, four-hour session. Instructors will introduce participants to basic lean concepts and assign a waste observation task.
- **8-Hour Option** Delivered in two, four-hour sessions. Session One introduces basic concepts. Session Two discusses the waste observation task in detail and invites participants to explore in-depth how lean processes minimize waste.
- **12-Hour Option** Delivered in three, four-hour sessions. In addition to the concepts introduced in the first two sessions, the third session will address soft skills such as listening, communication and teamwork. Participants carry the previous lessons through to an application project. They apply knowledge by documenting a process and creating standard work instructions including process steps, sequence, and timing, or complete a miniature workplace organization project. Participants discuss the projects in detail and present their results during the final session.