Leading for Engagement and Results Certificate: A 5-Module Series

Hours: 20.00 | Estimated Cost: $875.00

Gain confidence and skills to get superior results and increased employee engagement. Benefit from step-by-step behaviors and communication skills that increase team members' motivation, productivity, accountability, trust and commitment. For leads, first time supervisors, managers, and experienced leaders who want a solid foundation to conquer today's work challenges.

    Additional Information

  • Learn About
    * Motivating your team
    * Communicating for results
    * Providing performance feedback
    * Working with different personalities
    * Resolving conflicts
  • Benefits & Outcomes
    * Gain a solid foundation to conquer today's work challenges
    * Small class size for individualized results and focused attention
  • Training Outline
    **Module 1:** Motivating the Team: Engage and Motivate Team Members Regularly with Key Actions
    * Work with team members on a day-to-day basis in such a way to maintain and enhance their self-esteem
    * Base discussions about performance and work habits on behavior rather than on personalities and attitudes
    * Involve team members in goal setting, problem solving and decision-making
    * Create a climate where team members want to do their best work
    **Module 2:** Communicating for Results: Effectively Manage Personal and Team Communication
    * Understand the tools to diagnose communication challenges
    * Be aware how perception alters reality
    * Match the best communication method with the message
    * Avoid defensive behavior
    * Share information to increase effectiveness
    * Dialogue honestly & professionally using the XYZ method
    * Maintain confidentiality of sensitive information
    * Listen to fully understand
    **Module 3:** Providing Performance Feedback: Influence Performance with Regular Constructive Feedback
    * Base assessments on facts and behavior
    * Assess performance
    * Use positive feedback to motivate team members
    * Gain team member participation in assessment
    * Gain team member agreement with the assessment
    * Gain team member commitment to the change needed to improve performance
    **Module 4:** Working with Different Personalities: Understand Yourself and Others and Leverage Synergy
    * Analyze natural and adapted behavioral styles
    * Identify the specific talents brought to the organization
    * Dos and Don'ts of communicating for effectiveness and influence
    * Recognize the behaviors towards how problems are solved and challenges met
    * Detect responsiveness to the pace of the environment, rules and procedures
    * Control situations with self-perception and awareness of others perceptions
    * Minimize limitations and blind spots for personal and interpersonal performance enhancement
    **Module 5:** Resolving Conflicts: Establish Practical Approaches to Recognizing and Resolving Conflicts
    * Understand how conflict is a part of all work situations
    * Recognize the positive and negative impacts of conflicts
    * Leverage positive conflict to the individual and teams advantage
    * Establish a cooperative atmosphere to resolve conflicts
    * Adopting a conflict resolution model for lasting impact
Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771