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Contact Center
Program Code: 20-104-6

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For people who want to build a knowledge base for and gain exposure to the contact center environment.

  • Develop the necessary skills, attitudes and work ethic to be successful in your chosen area of concentration.
  • Receive a comprehensive introduction to many of the contact center work areas and the various career paths available.
  • Learn the various computer and equipment applications available; customer service skills needed to perform the job; the call process; and the tools needed to operate in a high-paced, structured environment.
  • Consists of nine courses for a total of twelve credits of study.

Other Marketing, Sales & Service certificates:

  • Commercial Design
  • Exploring Marketing & Sales Careers
  • Kitchen & Bath Design
  • Selling Techniques, Advanced
  • Selling Techniques, Introductory
  • Web Marketing

To begin, contact:

Scott Borley
Fox Valley Technical College
1825 N. Bluemound Drive
P.O. Box 2277
Appleton, WI 54912-2277
(920) 996-2983

Students must follow the program curriculum in place at the time of enrollment into the program.
If you have questions, contact your advisor.

2014-15 Educational Program