Screen, assess, select, and develop top-performing call center associates using cost-effective, simulation assessment through FVTC Assessment for Business
. Let our assessment team help you predict call center candidate success.
This multifaceted tool can be used to help identify the best candidates for call center jobs, assess an individual's suitability for specific types of call center work, help incumbents to improve their performance, and assess the potential for work as a team leader or manager. The CallCenterPro reports on the following scales: Prediction of Sales Potential • Business Development • Approach to Client • Need for Script/Structure • Managing Rejection • People Person • Detail Orientation • Overall Attitude
Call Center Sales Scenarios
This test places a candidate in a simulation of a call center sales environment and asks the candidate to interact with contacts and prospects at different stages of the sales cycle (prospecting, information gathering/controlling the sale, dealing with objections and closing).
Call Center General Terms
This assessment measures the candidate's ability to listen and to accurately spell standard English terms.
Contact Center Virtual Scenario
This is for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative.
Additional Call Center Assessments Available
- Collections Scenario
- CRM Management
- Customer Care Simulation
- Data Entry
- Employee Screening Questionnaire
- Telemarketing Skills
- Telephone Skills
Call Center Assessment Resources
To arrange on-site or in-house call center simulations and assessments, contact:
Fox Valley Technical College - Assessment for Business
P: (888) 458-0449 | P: (920) 735-5718 | F: (920) 735-2533
firstname.lastname@example.org | www.fvtc.edu/assess