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Communication Skills

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Excellent communication skills are at the heart of good business practices. Explore a variety of training that focuses on improving written, oral, interpersonal, telephone, customer relations and international communication skills. Fox Valley Technical College’s customized approach and expert instructors assure immediate relevance to the job. 

Featured Seminars


Active Listening and Assertive Speaking

Hours: 4

Provides the skills to effectively stand up for yourself. Learn to express your feelings, preferences and views, while at the same time respecting the opinions and rights of others. Leave the training with effective speaking and active listening skills that enable you to achieve your goals.

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Business Writing

Hours: 4

Focuses on fundamental written communication in the workplace: letters, memos, business writing, grammar, reports, editing and proofreading, style and audience may all be included.

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Effective Presentation Skills

Hours: 8

Provides a brush-up on how to present information to groups including: audience analysis, focusing on purpose, delivery and the use of visual aids, answering questions and personal effectiveness. Videotaping and critiquing are an integral part of the seminar.

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Grant Writing

Hours: 3

Learn how to find, research and write grants and proposals using the latest research methods and solid writing principles. Learn the steps to take to submit a grant proposal and what to do when your grant proposal does or doesn't get funded.

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Impromptu Communication

Hours: 4

Designed for participants to learn how to speak more effectively in impromptu situations. Participants will explore and practice communication styles and techniques, including assertive/response skills, formats for sending clear/concise messages, and giving and receiving feedback.

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Improve Interpersonal Communication Skills

Hours: 3

Learn strategies to enhance oral interaction critical to productive discourse. Participants will also learn about their own styles and others and how to make them work together in the workplace.

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Nuts and Bolts of Grammar

Hours: 3

Learn how to compose complete sentences, use punctuation correctly, avoid common spelling errors and select precise words. If you write memos, letters, proposals, or other internal or external messages, you will benefit from the fun, relaxed way in which the basics of grammar are presented.

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Proofreading Skills

Hours: 4

Learn valuable proofreading tips, explore four approaches to proofreading documents, and learn how to detect and correct formatting errors and document inconsistencies.

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Collaboration Skills for Synergistic Results

Hours: 4

Explore how to implement successful communication strategies, establish expectations, foster workplace relationships and deal with non-collaborative behaviors.

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Communicating Across Cultures

Hours: 3

Acquire skills to effectively and confidently communicate with individuals from diverse cultures. This interactive training combines practical skills and the basics of intercultural theory to examine culture and interpersonal communication.

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Facilitation Skills for Leaders

Hours: 4

Learn how to manage complex group and team interactions. Discover important facilitation techniques to maximize the contributions of all team members.

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Leading Virtual Employees

Hours: 4

Build a solid framework to strengthen your team. This seminar focuses on two key elements for leadership success: group cohesion and individual commitment.

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Managing Cross-Cultural Relationships

Hours: 18

Improve cross-cultural interpersonal interactions and communications by gaining an understanding of culture. Explore the traditions and practices of other countries and develop necessary skills to build successful professional and business relationships.

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Social Media New

Hours: 18

Be introduced to social media platforms such as Facebook, Twitter, LinkedIn and other new media, as used by professional communicators. This online seminar will stress how to integrate social media for business purposes and apply quality marketing/public relations strategies.

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Telephone Communication Techniques

Hours: 4

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

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The Customer Experience

Hours: 4

Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

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Walking the Customer Service Talk

Hours: 4

Lays the foundation for customer service from identifying customers and their needs and expectations through learning techniques for dealing with difficult customers.

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Working Across Cultures: Canada

Hours: 2.5

Introduces Canada and it's rich history, culture, traditions and business nuances. Discover helpful hints when doing business with Canadians and learn more about the unique qualities that set them apart from other parts of the world.

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Working Across Cultures: Middle East

Hours: 2.5

Doing business in the Middle East can present some unique challenges. We'll discuss and explore the Middle East and Dubai's history, religion, social, economic and demographic factors, cultural communication and business etiquette.

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Working Across Cultures: South Korea New

Hours: 3

Explore South Korea and discover their culture, traditions, relationships and business etiquette. Focuses on improving and enhancing professional workplace communication and cross-cultural understanding of South Korea.

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Fox Valley Technical College
Business & Industry Services (BIS)
D. J. Bordini Center
5 N. Systems Drive
P.O. Box 2277
Appleton, WI 54912-2277

bi.services@fvtc.edu
www.fvtc.edu/bis
View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771  


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