EXCELerated: Managing Team Members' Complaints
This session shows how to resolve simple complaints and identify the hidden agendas that so often underlie chronic grievances. Gain an understanding of why all team member complaints must be dealt with rather than ignored or dismissed. Identify techniques used to determine underlying problems. Discover why team members may misunderstand the actual problem or workplace difficulty.
- Being more sensitive to problems that can lie behind complaints
- Using various techniques to solve problems
- Maintaining a positive relationship with team members who have complaints