EXCELerated: Resolving Conflicts
Develop skills to recognize conflict and deal with it quickly and effectively. Facing these conflicts head-on allows the supervisor to preserve the integrity of the team. Conflict is an inevitable part of all work situations and dealing with it will help maintain individual and team focus and productivity.
- Recognizing the positive and negative impacts of conflicts
- Leveraging conflict to everyone's advantage
- Establishing a cooperative atmosphere to resolve conflicts when they arise