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Medical Office Assistant

31-160-2 Technical Diploma (TD) 30 Credits Financial Aid Eligible Locations*: Appleton, Oshkosh

*Some general education courses may be available at multiple locations.

With this diploma you can enter the high demand field of health care. The program covers medical law and ethics, business communication, medical office procedures and electronic medical records. You’ll also learn medical terms, anatomy and physiology. And, you’ll gain computer skills and people skills to help you work effectively. Simulated on-the-job training helps you apply what you have learned in a medical office environment.


Occupational Specific (24 Credits)

Course Title
Course Number
MS Office Suite, Introduction
Focuses on beginning computer concepts, Windows operating system, Word, Excel, Access, PowerPoint, and the basic integration of the various components of the Microsoft Office Suite application.
Business Writing and Formatting
Focuses on development of spelling, grammar, punctuation and formatting rules as applied to business documents in both print and digital mediums.
Prereq: ACCPL Reading >= 54 & Sentence >= 83 OR ACT (Read/English) >= 18 OR Program Prep OR not pursuing a degree.
Business Technology Essentials
Business Technology Essentials is an introduction to concepts and terminology related to computers as they are used in today’s office technology jobs.
Intro to Medical Administrative Careers
Introduces various aspects of medical administrative careers. Explores a variety of topics including career expectations, future employment opportunities and current employment trends.
Medical Terminology
Focuses on the component parts of medical terms: prefixes, suffixes and word roots. Students practice formation, analysis and reconstruction of terms. Emphasis on spelling, definition and pronunciation. Introduction to operative, diagnostic, therapeutic and symptomatic terminology of all body systems, as well as systemic and surgical terminology.
People Skills for Health Professionals
Explores professional/social interaction skills required for healthcare workers. Investigates values, ethical dilemmas, helping roles, assertiveness skills, communication with special populations, death/dying issues and stress management interventions. Participate in reflective self-study group discussions and service learning experiences. Develop a professional portfolio for future employment use.
Keyboarding Speed Development
Focuses on improving typing speed and accuracy through the use of skill-building software.
Business Relationship Development
Provides students with opportunity to develop and analyze networking and business relationships. Includes examination of the networking process, tools to facilitate and enhance networking opportunities and networking communication development.
Medical Office Procedures
Emphasizes the principles of medical office procedures. Students will gain experience in understanding medical law and ethics, utilizing effective oral and written communication, and managing medical office procedures including appointment scheduling, patient reception and registration, medical records, medical billing, health insurance, business operations, human resource functions, and financial management. Students will also gain knowledge in locating and obtaining a position in a medical office.
Corequisite: MS Office Suite, Introduction (10-103-120)
Professionalism for Medical Admin. Professionals
Develops professional traits and behaviors related to the Business Health Services industry. Students will focus on business etiquette, ethics, diversity, customer service, problem solving, and communication
Prerequisite: Intro to Medical Admin Careers (10-160-100); Corequisite: Medical Terminology (10-501-101)
Medical Law, Ethics & Profess
Prepares students to display professionalism and perform within ethical and legal boundaries in the health care setting. Students maintain confidentiality, examine legal aspects of the medical record, perform risk management procedures, and examine legal and bioethical issues.
Body Structure and Function
Introduces the basic normal anatomy and physiology of the human body essential for nursing practice. Medical terminology is introduced and plays a significant role in the course. Medical Terminology (10-501-101) is recommended but not required.

Occupational Supportive (6 Credits)

Course Title
Course Number
Math w Business Apps
Covers real numbers, basic operations, linear equations, proportions with one variable, percents, simple interest, compound interest, annuities, applying math concepts to the purchasing/buying process, applying math concepts to the selling process, and basic statistics with business/consumer applications.
Prereq: ACCPL Arithmetic >= 65 OR ACT Math >= 18 OR Program Prep OR Not pursuing a degree.
Written Communication
Teaches the writing process which includes prewriting, drafting and revising. Through writing assignments, students analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Class sessions and assignments involve giving oral presentations and using computers.
Prereq: ACCPL Reading >= 54 & Sentence >= 83 OR ACT (Read/Sent) >= 18 OR Program Prep OR Not pursuing a degree.

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