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Organizational Leadership, Basic

20-196-1 Certificate (C) 15 Credits Not Financial Aid Eligible Location*: Appleton

*Some general education courses may be available at multiple locations.

If you think you have what it takes to be a leader and move up the ladder, this program will give you the skills to begin your journey. Learn the basics of supervision and management. You’ll gain skills for continuous improvement, selecting new employees, conducting performance appraisals, motivating employees and teamwork.


Course Title
Course Number
Human Resources Management
Covers the supervisor's role in human resources planning. Topics include human resource development, employee selection, performance appraisals, compensation, training, labor relations, organizational productivity, motivation, teamwork and affirmative action.
Leadership Development
Covers the supervisor's role in leadership effectiveness. Topics include theories of leadership, development and implementation of teams, impact of leadership style, philosophy of corporate culture and leadership in the global marketplace.
Uses a practical approach to training people in the basics of supervision and management. This course emphasizes the application of theory and covers management functions, the skills needed to perform those functions, the history of management, contemporary management trends, ethics, communication and total quality management.
Managing for Quality
Applies the skills and tools necessary to implement and maintain a continuous improvement environment. Each learner will demonstrate the application of a personal philosophy of quality, identifying all stakeholder relationships, meeting/exceeding customer expectations, a systems-focused approach, using appropriate models and tools, managing a quality improvement project and measuring effectiveness of continuous improvement activities.

Select a total of 3 credits from these options

Business, Introduction to
Provides an overview of the variety of activities in the world of business. It focuses on the responsibilities connected with operating a business from both organizational and managerial viewpoints. It also examines the role of government in business.
Lean Tools
Introduces useful tools to use when implementing Lean in your organization. Major course topics include team building, lean tools and project management.
Labor Relations
Focuses on labor organizations and relationships with management, government agencies and other organizations. Covers contract negotiations, the grievance process, arbitration preparation and labor laws.
Introduction to Six Sigma
Explores the basic concepts needed to implement a Six Sigma approach in an organization. Major course topics include Six Sigma definition; impact of quality on cost, project selection, and definition; and process performance measures and Six Sigma roles.
Safety, Principles of
Explains the supervisor's role in developing and implementing safety procedures and accident prevention programs in all types of work environments. It includes ergonomics, office safety, health care costs and Occupational Safety and Health Administration (OSHA) standards.
Problem Solving
Presents basic problem-solving techniques. Emphasizes the importance of identifying the real problem, identifying the causes, looking at alternative solutions, arriving at a solution and following up to ensure implementation.
Marketing 1, Principles of
Introduces modern marketing practices. The course examines the role played by marketing in society and covers consumer motivation, market segmentation, product development, advertising and channels of distribution.
Management Development Field Study
Provides an opportunity for students to participate in an in-depth study/work experience specific to the Management Development program. All projects, study topics and work experience will be approved and evaluated by the course instructor.

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