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Sales and Customer Service

20-104-6 Certificate (C) 3 Credits Not Financial Aid Eligible Location*: Appleton

*Some general education courses may be available at multiple locations.

You can have a successful career in a contact or call center with the knowledge and skills you’ll gain from this certificate. You’ll learn the various computer and equipment applications used on the job. Your training will also emphasize the customer service and communication skills needed for this fast-paced, structured environment. You’ll be ready to hit the ground running.

COURSE LIST

Course Title
Course Number
Credits
Sales Essentials
10-104-107
3
Focuses on individual traits and skills that help all sales people find success. Helps identify ways sales people communicate with a variety of different buyers and understand their buying motives. Learners spend time understanding how questions can help build relationships with prospects which lead to earning a sales commitment. Skills such as active listening, voice shaping, and negotiating objections will also be practiced.

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