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EMS Professional Development

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EMS Professional Development training sessions offer the opportunity for EMS professionals to develop new skills and techniques needed to develop and advance in careers in Emergency Medical Services. Learn about training options to build your knowledge in communication, interpersonal skills and leadership.

Featured Seminars


Building the Skills of the Informal Leader

Hours: 6.00 | Estimated Cost: $219.00

Invest in the informal leaders in your organization - those who hold no formal title, but that people listen and respond to. This seminar will give the informal leaders hands-on skills to influence and coach others effectively. Develop and implement a personalized action plan to apply immediately in the workplace.

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Building Trust in Leadership

Hours: 4.00 | Estimated Cost: $205.00

Focuses on specific strategies to use immediately to build trust with those you need to influence. An optional 360-degree assessment provides feedback to identify leadership strengths and areas for improvement.

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Coaching and Feedback

Hours: 4.00 | Estimated Cost: $205.00

Focuses on advanced managerial communication skills so you can give negative feedback constructively and coach to empower others.

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Communication and the Customer Experience

Hours: 4.00 | Estimated Cost: $159.00

Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

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Delivering Presentations for Results

Hours: 8.00 | Estimated Cost: $199.00

Provides a brush-up on how to present information to groups including: audience analysis, focusing on purpose, delivery and the use of visual aids, answering questions and personal effectiveness. Videotaping and critiquing are an integral part of the seminar.

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Developing Emotional Intelligence

Hours: 4.00 | Estimated Cost: $169.00

In this seminar, explore emotional intelligence, best practices and develop personalized action plans to further enhance these abilities and traits.

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Developing Your Personal Leadership Style Using Myers-Briggs

Hours: 4.00 | Estimated Cost: $205.00

Demonstrates how to improve your leadership effectiveness by understanding yourself and the impact of your leadership style. Assess your personal style and develop a personalized plan to become a more effective leader.

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Effective Business Writing

Hours: 4.00 | Estimated Cost: $159.00

Focuses on fundamental written communication in the workplace: letters, memos, business writing, grammar, reports, editing and proofreading, style and audience may all be included.

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First Time Supervisor

Hours: 6.00 | Estimated Cost: $219.00

Covers key responsibilities and skills needed for today’s frontline leader, common pitfalls of new leaders, how to delegate effectively, and setting clear goals for yourself and others.

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Fundamentals of Written Communication

Hours: 3.00 | Estimated Cost: $139.00

Learn how to compose complete sentences, use punctuation correctly, avoid common spelling errors and select precise words. If you write memos, letters, proposals, or other internal or external messages, you will benefit from the fun, relaxed way in which the basics of grammar are presented.

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Impromptu Communication

Hours: 4.00 | Estimated Cost: $159.00

Designed for participants to learn how to speak more effectively in impromptu situations. Participants will explore and practice communication styles and techniques, including assertive/response skills, formats for sending clear/concise messages, and giving and receiving feedback.

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Improve Interpersonal Communication Skills

Hours: 3.00 | Estimated Cost: $139.00

Learn strategies to enhance oral interaction critical to productive discourse. Participants will also learn about their own styles and others and how to make them work together in the workplace.

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Leadership Skills: Communicating for Results

Hours: 4.00 | Estimated Cost: $169.00

Focuses on basic human relations training in communication including the communication process, demonstrating one-way/two-way communications, overcoming barriers to communication, listening and body language.

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Leadership Skills: Developing Performance Goals & Standards

Hours: 4.00 | Estimated Cost: $169.00

Demonstrates how to effectively identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed using concrete active language.

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Leadership Skills: Essential Skills of Leadership

Hours: 4.00 | Estimated Cost: $169.00

Develop skills to create a motivating environment and a productive workforce. Learn how to maintain or enhance team member's self-esteem and improve employee engagement.

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Leadership Skills: Providing Performance Feedback

Hours: 4.00 | Estimated Cost: $169.00

Focuses on assessing performance and using positive feedback to motivate team members. Gain team member participation and commitment to improve performance.

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Leadership Skills: Resolving Conflict

Hours: 4.00 | Estimated Cost: $169.00

Learn how to establish a cooperative atmosphere to resolve conflicts when they arise and how to leverage conflict to everyone's advantage.

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Leading without Drama

Hours: 4.00

Leading without drama provides insight and strategies on how to end workplace drama and help boost employee morale, increase productivity, and move your organization forward.

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Managing Multiple Priorities

Hours: 3.00

Learn important time management skills when all of your projects are top priority. Focus on strategies for effective time management and create an action plan for success.

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Managing the Generation Mix and Difficult Behaviors

Hours: 4.00 | Estimated Cost: $205.00

Brainstorm the difficult behaviors you are facing, from employees, clients or bosses and identify strategies to cure or cope with the behavior so you can get on with getting your job done.

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Microsoft PowerPoint Level 1

Hours: 3.00 | Estimated Cost: $99.00

Use Microsoft PowerPoint to create and deliver a presentation. Explore features and practice formatting text, adding/modifying graphical objects and adding tables/charts.

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Microsoft PowerPoint Level 2

Hours: 3.00 | Estimated Cost: $99.00

Use Microsoft PowerPoint to create and deliver a presentation. Explore enhancement features and practice customizing your slide show by adding SmartArt, media and animations as well as collaborating with others.

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Performance Discussions: Effective One-on-Ones Spotlight

Hours: 4.00 | Estimated Cost: $184.00

Discover how to conduct effective one-on-one discussions with your employees to build trust, inspire professional development, align goals and provide employees with a sense of recognition and ownership.

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Results-Oriented Communication

Hours: 3.00 | Estimated Cost: $159.00

Provides the skills to effectively stand up for yourself. Learn to express your feelings, preferences and views, while at the same time respecting the opinions and rights of others. Leave the training with effective speaking and active listening skills that enable you to achieve your goals.

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Supervision Seminar

Hours: 18.00 | Estimated Cost: $650.00

Improve your performance as a front-line supervisor or shop manager. Provides new and experienced supervisors the tools they need to motivate, communicate and direct their teams to meet organizational goals. These sessions are designed for all industries, including production, machine, maintenance and automotive shops.

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Supporting & Leading Change

Hours: 4.00 | Estimated Cost: $169.00

Learn to unlock new potential to approach organizational change with greater confidence and competence, resulting in improved productivity. Establish the framework that helps the change initiative gain acceptance and reinforce personal and organizational goals.

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Telephone Communication Techniques

Hours: 4.00 | Estimated Cost: $159.00

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

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Workplace Leadership Certificate: Advanced 4 part Series Series

Hours: 12.00

Accelerate leadership effectiveness, improve critical thinking, elevate team interaction and increase your self-awareness. This advanced 4-part series is your chance to reflect, refocus and renew your skills to become a more effective leader.

Seminar Series

  • Leading without Drama
  • Managing Multiple Priorities
  • Advanced Myers-Briggs
  • Performance Discussions: Effective One-on-Ones
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