Critical Core Communication Skills
The *Critical Core Communication Skills* are workplace essential topics bundled into a series of modules ideal for employees at all levels. Each interactive session focuses on skills crucial to a collaborative and productive work environment. Modules can be offered as a single session or bundled into a customized training series.
Review select workplace communication skills recommended by employers and request a consultation to discuss scheduling an on-site series at your organization. Skill modules address:
* Interpersonal Communication
* Oral Communication
* Team Communication
* Written Communication
Additional Information
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Module Options
**Interpersonal Skills**
*Non-verbal Communication*
* Types of nonverbal communication
* The impact of nonverbal cues
* Open and supportive body language
* Communicating with a helpful and positive tone
* Filters and the effect on nonverbal messages
*Active Listening and Assertive Speaking* or *Results-Oriented Communication*
* Explain assertive, aggressive, passive, passive-aggressive styles
* Demonstrate active and attentive listening
* Listening self-assessment and reflection
* Identify barriers to effective listening
* Use powerful descriptive "I" messages
* Focus on solutions in assertive speaking
*Giving and Receiving Instructions / Making Requests*
* Ways to enhance clarity
* Importance of giving specific instructions
* Practice following directions
* Checking perceptions and understanding
* Differences in adult learning styles and comprehension
* Following up on instructions and requests
**Oral Communication Skills**
*Presentation Skills*
* Baseline classroom presentation and peer critique
* Audience analysis
* Presentation objectives
* Organizing your visual aids
* Dealing with anxiety and nervousness
* Effective delivery techniques
*Impromptu Speaking*
* Self-assessment of impromptu speaking skills and reflection
* The role of nonverbal communication
* Process for handling impromptu questions
* Direct vs. indirect answers
* Avoiding the phrase I don't know
*Effective Meeting Skills*
* Elements of effective meetings
* Meeting facilitation technique
* Meeting roles and responsibilities
* Using guidelines for success to stay focused
* Methods for checking consensus
* Challenges of virtual meetings (webinars, conference calls)
**Team Communication Skills**
*Conflict Resolution*
* The value of conflict
* Understand why people don't embrace conflict
* Self-assessment of conflict resolution style
* Dealing with difficult people
* Conflict avoidance communication techniques
*Generational Communication*
* Characteristics of generations in the workplace
* Defining events and expectations of different generations
* Bridging generational communication gaps
* Valuing work preferences of different generations
*Giving and Receiving Feedback*
* Self-assessment on giving feedback
* Analyzing feedback scenarios and identify opportunities
* Planning for giving feedback
* Three feedback challenges and ways to overcome them
* Improving performance using positive feedback
* Assessing opportunity as a receiver of feedback
* Dealing with unjustified negative feedback (criticism)
**Written Communication Skills**
*Writing Foundations*
* Matching singular or plural subjects with appropriate verb forms
* Identifying the correct verb form to be used with indefinite pronouns
* Omitting prepositional phrases when proofreading to ensure correct grammar
* Eliminating redundant adjectives, adverbs and phrases
*Business Writing*
* Using reader-centered techniques to maintain customer goodwill
* Choosing language that keeps your message clear, concise and contemporary
* Designing documents that accomplish your objectives
* Using direct and indirect approaches to accomplish desired results
* Applying the best practices of email communication to your own writing
*Proofreading Skills*
* Proofreading approaches and tips to improve document accuracy
* Rules regarding correct number usage in written communication
* Spelling errors and commonly misspelled words that cause clarity problems
* Punctuation rules for commas, semicolons, colons, dashes and quotation marks.