Critical Core Communication Skills

The *Critical Core Communication Skills* are workplace essential topics bundled into a series of modules ideal for employees at all levels. Each interactive session focuses on skills crucial to a collaborative and productive work environment. Modules can be offered as a single session or bundled into a customized training series.
Review select workplace communication skills recommended by employers and request a consultation to discuss scheduling an on-site series at your organization. Skill modules address:
* Interpersonal Communication
* Oral Communication
* Team Communication
* Written Communication

    Additional Information

  • Module Options
    **Interpersonal Skills**
    *Non-verbal Communication*
    * Types of nonverbal communication
    * The impact of nonverbal cues
    * Open and supportive body language
    * Communicating with a helpful and positive tone
    * Filters and the effect on nonverbal messages
    *Active Listening and Assertive Speaking* or *Results-Oriented Communication*
    * Explain assertive, aggressive, passive, passive-aggressive styles
    * Demonstrate active and attentive listening
    * Listening self-assessment and reflection
    * Identify barriers to effective listening
    * Use powerful descriptive "I" messages
    * Focus on solutions in assertive speaking
    *Giving and Receiving Instructions / Making Requests*
    * Ways to enhance clarity
    * Importance of giving specific instructions
    * Practice following directions
    * Checking perceptions and understanding
    * Differences in adult learning styles and comprehension
    * Following up on instructions and requests
    **Oral Communication Skills**
    *Presentation Skills*
    * Baseline classroom presentation and peer critique
    * Audience analysis
    * Presentation objectives
    * Organizing your visual aids
    * Dealing with anxiety and nervousness
    * Effective delivery techniques
    *Impromptu Speaking*
    * Self-assessment of impromptu speaking skills and reflection
    * The role of nonverbal communication
    * Process for handling impromptu questions
    * Direct vs. indirect answers
    * Avoiding the phrase I don't know
    *Effective Meeting Skills*
    * Elements of effective meetings
    * Meeting facilitation technique
    * Meeting roles and responsibilities
    * Using guidelines for success to stay focused
    * Methods for checking consensus
    * Challenges of virtual meetings (webinars, conference calls)
    **Team Communication Skills**
    *Conflict Resolution*
    * The value of conflict
    * Understand why people don't embrace conflict
    * Self-assessment of conflict resolution style
    * Dealing with difficult people
    * Conflict avoidance communication techniques
    *Generational Communication*
    * Characteristics of generations in the workplace
    * Defining events and expectations of different generations
    * Bridging generational communication gaps
    * Valuing work preferences of different generations
    *Giving and Receiving Feedback*
    * Self-assessment on giving feedback
    * Analyzing feedback scenarios and identify opportunities
    * Planning for giving feedback
    * Three feedback challenges and ways to overcome them
    * Improving performance using positive feedback
    * Assessing opportunity as a receiver of feedback
    * Dealing with unjustified negative feedback (criticism)
    **Written Communication Skills**
    *Writing Foundations*
    * Matching singular or plural subjects with appropriate verb forms
    * Identifying the correct verb form to be used with indefinite pronouns
    * Omitting prepositional phrases when proofreading to ensure correct grammar
    * Eliminating redundant adjectives, adverbs and phrases
    *Business Writing*
    * Using reader-centered techniques to maintain customer goodwill
    * Choosing language that keeps your message clear, concise and contemporary
    * Designing documents that accomplish your objectives
    * Using direct and indirect approaches to accomplish desired results
    * Applying the best practices of email communication to your own writing
    *Proofreading Skills*
    * Proofreading approaches and tips to improve document accuracy
    * Rules regarding correct number usage in written communication
    * Spelling errors and commonly misspelled words that cause clarity problems
    * Punctuation rules for commas, semicolons, colons, dashes and quotation marks.
Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771