**Active Listening & Assertive Speaking**
Gain the skills to effectively stand-up for yourself. Learn to express your feelings, preferences and views, while at the same time respecting the opinions and rights of others. Leave the training with effective speaking and active listening skills that enable you to achieve your goals.
**Attitude in the Workplace**
Attitude is a choice that we make each and every day. Our attitude has tremendous power to influence how we see the world and everything that happens around us. There are many benefits to be had by making that choice, each and every day.
**Communication Based on Myers-Briggs Type Indicator or DiSC**
Effective communication is vital for successful workplace collaboration. People exhibit communication preferences based on their MBTI or DiSC type. Knowing communication preferences based on type and exhibiting assertive/responsive communication skills can enhance one's potential for successful communication.
Conflict can be healthy when managed in healthy ways. It can lead to new ideas, spur innovation, and improve communication. Learn your conflict resolution style, as well as your preferred style, and techniques for communicating with the goal of being more collaborative.
**Conflict Resolution Based on MBTI or DiSC**
Conflict is normal and useful within relationships and organizations if managed well. When managed well, conflict encourages creativity and innovation, solves problems and fosters relationship growth. When not managed well, conflict can be destructive to both organizations and relationships. Understanding our MBTI or DiSC type can influence how we approach and manage type.
**Critical Core Interpersonal Skills**
Explore three core interpersonal skills critical to communication success: nonverbal communication, active listening and assertive speaking, and giving and receiving instructions, including making requests.
Having difficult conversations is a vital skill crucial to all good leaders. These conversations can involve appraisals, sensitive topics, staffing issues or delicate client dialogue. Learn how to handle these challenging conversations while maintaining composure and resulting in a solid action plan.
**Enhancing Interpersonal Behavior**
People are different. In many personality conflicts, there is no reality only individual perceptions of reality. In this interactive training, learn more about what triggers hostility and negative feelings, and the attitudes that often lead to them. Practice techniques that address these situations.
An overview course on generations in the workplace, with an emphasis on valuing differences and potentially identifying where we can avoid generational conflict.
**Giving & Receiving Instructions / Making Work Requests**
We think we know what we mean, but will the person being asked to execute on our direction interpret them in the same way? The manner in which we give instructions can help avoid confusion and waste, and improve efficiency and effective execution.
**Influencing Up: Using Influence to Communicate Requests**
This valuable communication skill focuses on how employees can make requests of leadership and others by effectively using influence. Gain a retrospective, inward look for inhibitors to influence. Communicate requests, and even coach-up by using influence in powerful ways.
**Interpersonal Communication Fundamentals**
This interactive training helps participants learn how to communicate more effectively in their work environment. Through analyzing their own and others styles, learn to better understand the nuances of communications. Participants learn strategies to enhance oral interaction, critical to productive discourse.
Get a better understanding of the impact of nonverbal communication in the communication channel. We will explore how nonverbal communication is influenced in the communication channel.
**The Principles, Practices & Power of Apology**
The purpose of this training is to provide participants a clear understanding of apology, including the principles, practices, and power of an effective apology. Well explore the tenets of wholehearted apology, examine the differences between transactional and transformational apology, and understand best communication practices when we individually need to accept responsibility for the consequences to others for our attitudes, actions, and behaviors.