Call & Customer Care Center
Any successful call or customer care center has one quality in common: *a trained, engaged workforce focused on delivering results*.
To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of **call, contact and customer care center skills.
Review three proven training approaches recommended by employers and request a consultation to discuss your customized call or customer care center training plan.
Additional Information
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Module Options
**Critical Core Skills for a High Performance Workforce**
* Positive Attitude
* Adapting to Change
* Work Collaboratively in Teams
* Work Productively
**Call Center Customer Service: Repair/Troubleshooting Focus**
* Introduction and Opening the Call
* Determine the Reason
* Resolve the Reason
* Challenge Customers
* Closing the Call
**Call Center Customer Service: Sales Focus**
* Introduction and Opening the Call
* Determine the Reason
* Making Recommendations
* Closing the Sale and the Call