Proactive Selling

*Proactive Selling* introduces upselling and cross-selling communication techniques and practices. Skills and content are geared for inbound call and non-sales audiences.

**Learn about:**

  • Research on the value of cross-selling & upselling
  • How cross-selling and upselling benefits my customer and my company
  • Effective language for cross-sell and upsell
  • Six important tips/practices for cross-sell and upsell conversations
  • Trial, direct, and assumptive closing techniques

Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771