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Telephone Techniques

In today's fast-paced workplace, effective telephone techniques are essential for quick, efficient communication. Customer-focused organizations know that a courteous, friendly attitude opens the door to successful communication.

Develop a telephone personality that creates a positive first impression and fosters goodwill. Learn the use of effective voicemail techniques and practice active listening skills that help you understand angry and confused callers.

Experience and practice customer-focused techniques to improve workplace communication. The training includes dealing with all customer needs, voice control, taking messages and using voicemail.

Additional Information

Learn About
  • Identifying needs and expectations of telephone customers
  • Identifying and applying customer service concepts to telephone conversations
  • Speaking at an appropriate rate and volume
  • Responding appropriately to incoming calls, including complaints
  • Taking complete, accurate messages
  • Using good listening skills to understand the message and diffuse emotional barriers
  • Creating effective voicemail messages
  • Communicating a positive, courteous and helpful attitude
Business and Industry Services

Fox Valley Technical College
Business & Industry Services (BIS)
D. J. Bordini Center
5 N. Systems Drive
Appleton, WI 54914-1655
View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771

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