Telephone Techniques

In today's fast-paced workplace, effective telephone techniques are essential for quick, efficient communication. Customer-focused organizations know that a courteous, friendly attitude opens the door to successful communication.

Develop a telephone personality that creates a positive first impression and fosters goodwill. Learn the use of effective voicemail techniques and practice active listening skills that help you understand angry and confused callers.

Experience and practice customer-focused techniques to improve workplace communication. The training includes dealing with all customer needs, voice control, taking messages and using voicemail.

    Additional Information

  • Learn About
    • Identifying needs and expectations of telephone customers
    • Identifying and applying customer service concepts to telephone conversations
    • Speaking at an appropriate rate and volume
    • Responding appropriately to incoming calls, including complaints
    • Taking complete, accurate messages
    • Using good listening skills to understand the message and diffuse emotional barriers
    • Creating effective voicemail messages
    • Communicating a positive, courteous and helpful attitude

Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771