Personal Effectiveness

Personal effectiveness is critical to team, career and leader success. Explore time-tested approaches to influencing and leading change, principle-centered communication, ethics, managing workplace relationships and delivering effective training.


    Additional Information

  • Module Options

    **Adapt to Change**

    • Self-assessment on personal adaptability
    • Limiting factors to accepting change
    • The ladder of inference
    • A hands-on, change activity and discussion
    • Coping with change
    • Moving toward acceptance

    **Communication Skills for Trainers**

    • Adult learning theory: preferences and modalities
    • Practical understanding and application of the skills transfer process
    • Engaging, interactive training methods for adult learners
    • Phrases to steer adult learners and affirm ability
    • Tips for giving training feedback in a meaningful way
    • A structured feedback technique to redirect, reassure
    • How to structure and use examples, case studies
    • The role of the trainer as storyteller

    **Influencing Change**

    • The traits of highly adaptive individuals and organizations
    • Resistance factors to change that can emerge, and what influencers can do to address those factors among their peers
    • Predictable emotional and psychological patterns people experience when reacting to change
    • Change communication techniques to influence others
    • The ladder of inference
    • Identify your personal approach for handling change

    **Influencing Up: Using Influence to Communicate Requests**

    • A retrospective, inward look for inhibitors to influence
    • Understanding organization currencies and the tie of currency to influence
    • Using provisional speaking to frame and make requests

    **Leading Change**

    • The traits of highly adaptive individuals and organizations
    • Resistance factors to change that can emerge and specific leadership actions to address those concerns
    • Predictable emotional and psychological responses to change
    • Communicating change: using Sinek's golden circle
    • Influence for leaders: the lesson of motivational interviewing and communicating change
    • Two distinct models for implementing change

    **Managing the Boundaries of Workplace Relationships**

    • Self-assessment of best practices regarding workplace relationships
    • Why supervisors often seek to create workplace friendships
    • The distinction between friend and a direct report
    • Case study analysis: the friend for a manager/supervisor
    • Identifying situations where employees overstep boundaries
    • Planning and delivering performance feedback

    **Master Your Priorities: Getting It Done & Achieving Balance**

    • Identify your greatest time opportunities
    • Reflecting on where to spend your time
    • Strategies for minimizing interruptions
    • Strategies for making tasks more manageable
    • Peak energy and peak performance
    • Prioritization and planning
    • Delegation and reprioritization

    **Principle-Centered Communication**

    • Paradigms and what shapes them
    • The See-Do-Get Cycle
    • Proactivity vs. reactivity
    • Avoiding autobiographical responses
    • Deep listening skills
    • Effective time management
    • Personal mission statement
    • Attitude & mindset: abundance vs. scarcity, others before self

    **Workplace Ethics**

    • Easy-to learn approach that help employees at all levels of an organization
    • Making better ethical decisions
    • Defining what is right, fair, honest and legal for your organization
    • Benefits of ethical behavior and the impacts of poor ethical choices
    • Techniques to help you make ethical decisions or respond to ethical conflicts

Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771