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Personal Effectiveness

Personal effectiveness is critical to team, career and leader success. Explore time-tested approaches to influencing and leading change, principle-centered communication, ethics, managing workplace relationships and delivering effective training.

Additional Information

Module Options

**Adapt to Change**

  • Self-assessment on personal adaptability
  • Limiting factors to accepting change
  • The ladder of inference
  • A hands-on, change activity and discussion
  • Coping with change
  • Moving toward acceptance

**Communication Skills for Trainers**

  • Adult learning theory: preferences and modalities
  • Practical understanding and application of the skills transfer process
  • Engaging, interactive training methods for adult learners
  • Phrases to steer adult learners and affirm ability
  • Tips for giving training feedback in a meaningful way
  • A structured feedback technique to redirect, reassure
  • How to structure and use examples, case studies
  • The role of the trainer as storyteller

**Influencing Change**

  • The traits of highly adaptive individuals and organizations
  • Resistance factors to change that can emerge, and what influencers can do to address those factors among their peers
  • Predictable emotional and psychological patterns people experience when reacting to change
  • Change communication techniques to influence others
  • The ladder of inference
  • Identify your personal approach for handling change

**Influencing Up: Using Influence to Communicate Requests**

  • A retrospective, inward look for inhibitors to influence
  • Understanding organization currencies and the tie of currency to influence
  • Using provisional speaking to frame and make requests

**Leading Change**

  • The traits of highly adaptive individuals and organizations
  • Resistance factors to change that can emerge and specific leadership actions to address those concerns
  • Predictable emotional and psychological responses to change
  • Communicating change: using Sinek's golden circle
  • Influence for leaders: the lesson of motivational interviewing and communicating change
  • Two distinct models for implementing change

**Managing Multiple Priorities**

  • Time management self-assessment
  • Strategies for minimizing interruptions
  • Where we spend our time vs. where we should spend it
  • Two strategies for making tasks more manageable
  • Personal energy cycles and energy diagrams
  • Prioritization by consequences
  • The respectful way to say "no" and redirect

**Managing the Boundaries of Workplace Relationships**

  • Self-assessment of best practices regarding workplace relationships
  • Why supervisors often seek to create workplace friendships
  • The distinction between friend and a direct report
  • Case study analysis: the friend for a manager/supervisor
  • Identifying situations where employees overstep boundaries
  • Planning and delivering performance feedback

**Principle-Centered Communication**

  • Paradigms and what shapes them
  • The See-Do-Get Cycle
  • Proactivity vs. reactivity
  • Avoiding autobiographical responses
  • Deep listening skills
  • Effective time management
  • Personal mission statement
  • Attitude & mindset: abundance vs. scarcity, others before self

**Workplace Ethics**

  • Easy-to learn approach that help employees at all levels of an organization
  • Making better ethical decisions
  • Defining what is right, fair, honest and legal for your organization
  • Benefits of ethical behavior and the impacts of poor ethical choices
  • Techniques to help you make ethical decisions or respond to ethical conflicts
Business and Industry Services

Fox Valley Technical College
Business & Industry Services (BIS)
D. J. Bordini Center
5 N. Systems Drive
Appleton, WI 54914-1655
View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771

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