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Communication Skills

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Excellent communication skills are at the heart of good business practices. Explore a variety of training that focuses on improving written, oral, interpersonal, telephone, customer relations and international communication skills. Fox Valley Technical College’s customized approach and expert instructors assure immediate relevance to the job. 

Featured Seminars


Effective Business Writing

Hours: 4.00 | Estimated Cost: $159.00

Focuses on fundamental written communication in the workplace: letters, memos, business writing, grammar, reports, editing and proofreading, style and audience may all be included.

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Fundamentals of Written Communication

Hours: 3.00 | Estimated Cost: $139.00

Learn how to compose complete sentences, use punctuation correctly, avoid common spelling errors and select precise words. If you write memos, letters, proposals, or other internal or external messages, you will benefit from the fun, relaxed way in which the basics of grammar are presented.

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Improve Interpersonal Communication Skills

Hours: 3.00 | Estimated Cost: $139.00

Learn strategies to enhance oral interaction critical to productive discourse. Participants will also learn about their own styles and others and how to make them work together in the workplace.

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Results-Oriented Communication

Hours: 3.00 | Estimated Cost: $159.00

Provides the skills to effectively stand up for yourself. Learn to express your feelings, preferences and views, while at the same time respecting the opinions and rights of others. Leave the training with effective speaking and active listening skills that enable you to achieve your goals.

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Communicating Across Cultures

Hours: 3.00 | Estimated Cost: $129.00

Acquire skills to effectively and confidently communicate with individuals from diverse cultures. This interactive training combines practical skills and the basics of intercultural theory to examine culture and interpersonal communication.

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Communication and the Customer Experience

Hours: 4.00 | Estimated Cost: $159.00

Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

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Telephone Communication Techniques

Hours: 4.00 | Estimated Cost: $159.00

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

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Fox Valley Technical College
Business & Industry Services (BIS)
D.J. Bordini Center

5 N. Systems Drive

Appleton, WI 54914-1655

bi.services@fvtc.edu
www.fvtc.edu/bis

View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771

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