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Communication Skills

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Excellent communication skills are at the heart of good business practices. Explore a variety of training that focuses on improving written, oral, interpersonal, telephone, customer relations and international communication skills. Fox Valley Technical College’s customized approach and expert instructors assure immediate relevance to the job. 

Featured Seminars

Active Listening and Assertive Speaking

Hours: 3.00 | Estimated Cost: $159.00

Provides the skills to effectively stand up for yourself. Learn to express your feelings, preferences and views, while at the same time respecting the opinions and rights of others. Leave the training with effective speaking and active listening skills that enable you to achieve your goals.

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Delivering Presentations for Results

Hours: 8.00 | Estimated Cost: $199.00

Provides a brush-up on how to present information to groups including: audience analysis, focusing on purpose, delivery and the use of visual aids, answering questions and personal effectiveness. Videotaping and critiquing are an integral part of the seminar.

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Effective Business Writing Spotlight

Hours: 4.00 | Estimated Cost: $159.00

Focuses on fundamental written communication in the workplace: letters, memos, business writing, grammar, reports, editing and proofreading, style and audience may all be included.

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Fundamentals of Written Communication

Hours: 3.00 | Estimated Cost: $139.00

Learn how to compose complete sentences, use punctuation correctly, avoid common spelling errors and select precise words. If you write memos, letters, proposals, or other internal or external messages, you will benefit from the fun, relaxed way in which the basics of grammar are presented.

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Grant Writing

Hours: 3.00 | Estimated Cost: $149.00

Learn how to find, research and write grants and proposals using the latest research methods and solid writing principles. Learn the steps to take to submit a grant proposal and what to do when your grant proposal does or doesn't get funded.

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Impromptu Communication

Hours: 4.00 | Estimated Cost: $159.00

Designed for participants to learn how to speak more effectively in impromptu situations. Participants will explore and practice communication styles and techniques, including assertive/response skills, formats for sending clear/concise messages, and giving and receiving feedback.

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Improve Interpersonal Communication Skills

Hours: 3.00 | Estimated Cost: $139.00

Learn strategies to enhance oral interaction critical to productive discourse. Participants will also learn about their own styles and others and how to make them work together in the workplace.

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Proofreading Skills

Hours: 4.00 | Estimated Cost: $159.00

Learn valuable proofreading tips, explore four approaches to proofreading documents, and learn how to detect and correct formatting errors and document inconsistencies.

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You May Also Be Interested In

Collaboration Skills for Synergistic Results

Hours: 4.00 | Estimated Cost: $149.00

Explore how to implement successful communication strategies, establish expectations, foster workplace relationships and deal with non-collaborative behaviors.

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Telephone Communication Techniques

Hours: 4.00 | Estimated Cost: $159.00

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

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The Customer Experience

Hours: 4.00 | Estimated Cost: $159.00

Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

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The Reid Technique of Investigative Interviewing and Positive Persuasion New

Hours: 24.00 | Estimated Cost: $445.00

In order to meet the needs of those organizations and individuals who conduct investigative interviews but may not engage in any type of accusatory interrogation, John E. Reid and Associates has developed a specialized three day program entitled, The Reid Technique of Investigative Interviewing and Positive Persuasion." Seminar Topics include: Characteristics of The Investigative Interview and Seven Steps of Positive Persuasion; Proper room setting (including with a third party consent); Characteristics of an effective interviewer; The goals of the interview process; Behavior Symptom Analysis; Planning for the Interview-fact analysis.

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Walking the Customer Service Talk

Hours: 4.00 | Estimated Cost: $169.00

Lays the foundation for customer service from identifying customers and their needs and expectations through learning techniques for dealing with difficult customers.

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Fox Valley Technical College
Business & Industry Services (BIS)
Room A173/175 (please use entrance 16)

1825 N. Bluemound Drive
P.O. Box 2277
Appleton, WI 54912-2277
View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771  

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