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Customer Service, Sales & Marketing

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Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results. 

Featured Seminars


Marketing Made Lean

Hours: 12.00 | Estimated Cost: $199.00

Solidify your value proposition and align products/services with meeting customers' needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.

More Info regarding Marketing Made Lean Dates & Registration regarding Marketing Made Lean
Telephone Communication Techniques

Hours: 4.00 | Estimated Cost: $159.00

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

More Info regarding Telephone Communication Techniques Dates & Registration regarding Telephone Communication Techniques
The Customer Experience

Hours: 4.00 | Estimated Cost: $159.00

Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

More Info regarding The Customer Experience Dates & Registration regarding The Customer Experience
Walking the Customer Service Talk

Hours: 4.00

Lays the foundation for customer service from identifying customers and their needs and expectations through learning techniques for dealing with difficult customers.

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Time Management for the Creative

Hours: 3.00

Analyze priorities, and with creativity, help you find balance. Learn to personalize a list of tips to manage your time and priorities more effectively.

More Info regarding Time Management for the Creative Dates & Registration regarding Time Management for the Creative
Tools for Talent Development Complimentary

The **complimentary** Talent Development event introduces you to ways Fox Valley Technical College can assist with building your employees skills. Employees are a major asset to taking your company to the next level. Test drive our training on your road to success.

More Info regarding Tools for Talent Development Dates & Registration regarding Tools for Talent Development
Tools for: Corporate Security Complimentary

Hours: 4.50

Complimentary Tools for Corporate Security event introduces security measures for your business and employees to maintain a healthy and safe working environment. Employees are a major asset to taking your company to the next level. Test drive our training on your road to success.

More Info regarding Tools for: Corporate Security Dates & Registration regarding Tools for: Corporate Security

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Fox Valley Technical College
Business & Industry Services (BIS)
5 N. Systems Drive

Appleton, WI 54914-1655

bi.services@fvtc.edu
www.fvtc.edu/bis

View BIS Calendar

P: 888-458-0449P: 920-735-2525
F: 920-735-4771  


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