Skip to Main Content
FVTC Logo

Customer Service, Sales & Marketing

Customer Service banner

Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results. 

Featured Seminars


Communication and the Customer Experience

Hours: 4.00 | Estimated Cost: $159.00

Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

More Info regarding Communication and the Customer Experience Dates & Registration regarding Communication and the Customer Experience
Marketing Made Lean

Hours: 24.00 | Estimated Cost: $199.00

Solidify your value proposition and align products/services with meeting customers' needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.

More Info regarding Marketing Made Lean Dates & Registration regarding Marketing Made Lean
Telephone Communication Techniques Spotlight

Hours: 4.00 | Estimated Cost: $159.00

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

More Info regarding Telephone Communication Techniques Dates & Registration regarding Telephone Communication Techniques

Can't find what you're looking for?

View All Related Training & Services   |   Explore All Seminar Offerings

business & Industry Infographic
Fox Valley Technical College
Business & Industry Services (BIS)
D.J. Bordini Center

5 N. Systems Drive

Appleton, WI 54914-1655

bi.services@fvtc.edu
www.fvtc.edu/bis

View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771

Join us on LinkedIn icon
Join us on LinkedIn