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Customer Service, Sales & Marketing

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Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results. 

Featured Seminars


Customer Service-2 hr.

Hours: 2.00 | Estimated Cost: $45.00

Explore the concept of amazing service with the goal of providing an improved customer experience for our organization.

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Dealing with Upset Customers Spotlight

Hours: 2.00 | Estimated Cost: $45.00

Focuses on understanding the upset customer and how to diffuse the situation effectively.

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Marketing Made Lean

Hours: 12.00 | Estimated Cost: $199.00

Solidify your value proposition and align products/services with meeting customers' needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.

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Social Media for Small Business

Hours: 2.00 | Estimated Cost: $45.00

Analyze the right tools to reach your next customer and learn how to launch an effective social media presence.

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Telephone Communication Techniques Spotlight

Hours: 4.00 | Estimated Cost: $159.00

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

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The Customer Experience

Hours: 4.00 | Estimated Cost: $159.00

Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

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Walking the Customer Service Talk

Hours: 4.00 | Estimated Cost: $169.00

Lays the foundation for customer service from identifying customers and their needs and expectations through learning techniques for dealing with difficult customers.

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Active Listening Spotlight

Hours: 2.00 | Estimated Cost: $45.00

Focuses on critical listening skills. Teaches participants to be there, to paraphrase, and to act on appropriate information. Class includes role-play practice.

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Adobe InDesign: Beginner

Hours: 6.00 | Estimated Cost: $250.00

Integrate graphics with text to create both long and short professional publications. Create new documents, work with page elements and learn about typography utilizing character and paragraph styles. Apply colors, swatches and gradient concepts.

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Adobe InDesign: Intermediate

Hours: 6.00 | Estimated Cost: $250.00

This seminar provides hands-on instruction using Adobe's InDesign software. Expand your entry-level knowledge of Adobe InDesign by using advanced features and collaboration tools. Learn advanced InDesign techniques to enhance the look and functionality of your documents.

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Adobe Photoshop: Beginner

Hours: 6.00 | Estimated Cost: $250.00

Learn the skills you need to enhance your images using Adobe Photoshop. Be introduced to the basic features for navigating the environment and using Photoshop tools to work with photographic images. Adobe Bridge is also introduced.

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Adobe Photoshop: Intermediate

Hours: 6.00 | Estimated Cost: $250.00

Enhance your images by using advanced features in Adobe Photoshop. Build on your basic Photoshop knowledge by using advanced tools to create exciting visual effects.

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Time Management for the Creative

Hours: 3.00 | Estimated Cost: $184.00

Analyze priorities, and with creativity, help you find balance. Learn to personalize a list of tips to manage your time and priorities more effectively.

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Tools for: Corporate Security

Hours: 4.50

Complimentary Tools for Corporate Security event introduces security measures for your business and employees to maintain a healthy and safe working environment. Employees are a major asset to taking your company to the next level. Test drive our training on your road to success.

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Fox Valley Technical College
Business & Industry Services (BIS)
5 Systems Drive

Appleton, WI 54914-1655

bi.services@fvtc.edu
www.fvtc.edu/bis

View BIS Calendar

P: 888-458-0449P: 920-735-2525
F: 920-735-4771  


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