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Customer Service, Sales & Marketing

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Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results. 

Featured Seminars


Marketing Made Lean

Hours: 12.00 | Estimated Cost: $199.00

Solidify your value proposition and align products/services with meeting customers' needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.

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Sales Fundamentals Series Spotlight

Hours: 15.00 | Estimated Cost: $599.00

Sales Fundamentals is a program that teaches participants the essential pieces of a structured, consultative sales approach. In this 15-hour program, we will explore a 7-step process for sales. Each step will include discussion and application of specific sales techniques, and communication components necessary to that aspect of the sales process.

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Telephone Communication Techniques

Hours: 4.00 | Estimated Cost: $159.00

Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.

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The Customer Experience Spotlight

Hours: 4.00 | Estimated Cost: $159.00

Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

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Walking the Customer Service Talk

Hours: 4.00

Lays the foundation for customer service from identifying customers and their needs and expectations through learning techniques for dealing with difficult customers.

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Adobe InDesign: Intermediate

Hours: 6.00 | Estimated Cost: $250.00

This seminar provides hands-on instruction using Adobe's InDesign software. Expand your entry-level knowledge of Adobe InDesign by using advanced features and collaboration tools. Learn advanced InDesign techniques to enhance the look and functionality of your documents.

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Resolving Conflict Strategies

Hours: 2.00 | Estimated Cost: $45.00

Focuses on communication techniques to avoid conflict and get results. Participants complete a conflict resolution style self-assessment.

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Time Management for the Creative

Hours: 3.00 | Estimated Cost: $184.00

Analyze priorities, and with creativity, help you find balance. Learn to personalize a list of tips to manage your time and priorities more effectively.

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Tools for Talent Development Complimentary

The **complimentary** Talent Development event introduces you to ways Fox Valley Technical College can assist with building your employees skills. Employees are a major asset to taking your company to the next level. Test drive our training on your road to success.

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Tools for: Corporate Security

Hours: 4.50

Complimentary Tools for Corporate Security event introduces security measures for your business and employees to maintain a healthy and safe working environment. Employees are a major asset to taking your company to the next level. Test drive our training on your road to success.

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Fox Valley Technical College
Business & Industry Services (BIS)
5 N. Systems Drive

Appleton, WI 54914-1655

bi.services@fvtc.edu
www.fvtc.edu/bis

View BIS Calendar

P: 888-458-0449P: 920-735-2525
F: 920-735-4771  


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