Local & National
Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results.
Hours: 2.00 | Estimated Cost: $45.00
Explore the concept of amazing service with the goal of providing an improved customer experience for our organization.
Focuses on understanding the upset customer and how to diffuse the situation effectively.
Be introduced to LinkedIn and use this powerful social media platform to integrate and apply quality marketing/public relations strategies.
Be introduced to Twitter and discover ways to integrate and apply marketing strategies to expand your business success.
Hours: 12.00 | Estimated Cost: $199.00
Solidify your value proposition and align products/services with meeting customers' needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.
Hours: 4.00 | Estimated Cost: $159.00
Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.
Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.
Focuses on critical listening skills. Teaches participants to be there, to paraphrase, and to act on appropriate information. Class includes role-play practice.
Hours: 6.00 | Estimated Cost: $250.00
Integrate graphics with text to create both long and short professional publications. Create new documents, work with page elements and learn about typography utilizing character and paragraph styles. Apply colors, swatches and gradient concepts.
This seminar provides hands-on instruction using Adobe's InDesign software. Expand your entry-level knowledge of Adobe InDesign by using advanced features and collaboration tools. Learn advanced InDesign techniques to enhance the look and functionality of your documents.
Learn the skills you need to enhance your images using Adobe Photoshop. Be introduced to the basic features for navigating the environment and using Photoshop tools to work with photographic images. Adobe Bridge is also introduced.
Enhance your images by using advanced features in Adobe Photoshop. Build on your basic Photoshop knowledge by using advanced tools to create exciting visual effects.
Hours: 3.00 | Estimated Cost: $184.00
Analyze priorities, and with creativity, help you find balance. Learn to personalize a list of tips to manage your time and priorities more effectively.
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Fox Valley Technical College
Business & Industry Services (BIS)
Room A173/175 (please use entrance 16)
1825 N. Bluemound Drive
P.O. Box 2277
Appleton, WI 54912-2277
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