Local & National
Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results.
Hours: 4.00 | Estimated Cost: $159.00
Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.
Hours: 24.00 | Estimated Cost: $199.00
Solidify your value proposition and align products/services with meeting customers' needs, wants or jobs to be done. Identify current and potential customer segments, and learn to identify customers based on the 80/20 Principle to your marketing resources while driving sales and profits. Explore and develop your marketing channels and create customer service strategies.
Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.
Lays the foundation for customer service from identifying customers and their needs and expectations through learning techniques for dealing with difficult customers.
Analyze priorities, and with creativity, help you find balance. Learn to personalize a list of tips to manage your time and priorities more effectively.
Complimentary Tools for Corporate Security event introduces security measures for your business and employees to maintain a healthy and safe working environment. Employees are a major asset to taking your company to the next level. Test drive our training on your road to success.
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Fox Valley Technical College
Business & Industry Services (BIS)
D.J. Bordini Center
5 N. Systems Drive
Appleton, WI 54914-1655
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