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Leadership Skills: Managing Team Member Complaints

Hours: 4.00 | Estimated Cost: $99.00

This seminar shows how to resolve simple complaints and identify the hidden agendas that so often underlie chronic grievances. Gain an understanding of why all team member complaints must be dealt with rather than ignored or dismissed. Identify techniques used to determine underlying problems. Discover why team members may misunderstand the actual problem or workplace difficulty.

Additional Information

Learn About
  • Being more sensitive to problems that can lie behind complaints
  • Using various techniques to solve problems
  • Maintaining a positive relationship with team members who have complaints
Benefits & Outcomes
  • Open the communication process between team leader and team member
  • Reduce conflict by removing the issue/problems before they become unmanageable
  • Reduce work stress by improving relations between you and your team member
Business and Industry Services

Fox Valley Technical College
Business & Industry Services (BIS)
D. J. Bordini Center
5 N. Systems Drive
Appleton, WI 54914-1655
View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771

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