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Microsoft Outlook Level 1

Hours: 4.00 | Estimated Cost: $99.00

Use Microsoft® Outlook® to manage email communications and schedule your appointments and meetings; manage your contact information; schedule tasks and create notes; customize message response options and organize your mail. Prerequisite: Basic knowledge of Windows® is recommended.

Additional Information

Learn About
  • Navigating the Outlook interface
  • Creating, formatting and sending messages
  • Working with attachments and subfolders
  • Using the calendar, tasks and notes
  • Managing contacts
  • Creating personal views
Benefits & Outcomes
  • Save time viewing, creating and managing your emails, contacts, tasks and calendar
  • Learn shortcuts to increase productivity
  • Use search tools to easily find what you are looking for
  • Make scheduling a breeze
Training Outline


  • Displaying Mail Folders
  • Hiding/Displaying the Folder Pane
  • Creating and Sending a Message
  • Attaching a File
  • Showing BCC
  • Sending a Message with High or Low Importance
  • Requesting Read or Delivery Receipts
  • Drafting a Message
  • Delaying the Delivery of a Message
  • Restricting Forwarding, Printing, Copying
  • Quick Filters: All and Unread
  • Reading Messages
  • Replying to a Message
  • Forwarding and Printing a Message
  • Saving and Removing an Attachment
  • Using Desktop Alerts
  • Deleting Messages
  • Changing the Width of the List
  • Grouping by Conversation
  • Sorting Messages
  • Ignoring a Conversation
  • Cleaning up Redundant Messages
  • Turning Grouping On/Off
  • Creating a Folder
  • Adding/Removing Favorite Folders
  • Moving or Copying Messages
  • Finding Mail Messages
  • Using Task Flags and Quick Steps
  • Creating a Contact from a Message and Creating a Contact Group
  • Creating an E-mail Signature
  • Manually Inserting a Signature
  • Using the Rules Wizard
  • Using Out of Office Assistant
  • Handling Junk Mail


  • Displaying the Calendar
  • Setting up Your Work Week
  • Viewing the Calendar
  • Creating a Simple Appointment
  • Creating an Appointment with More Detail
  • Creating and Scheduling a Meeting
  • Editing an Appointment or Meeting
  • Responding to a Meeting Request
  • Repeating Appointments or Meetings
  • Printing the Calendar
  • Viewing Multiple Calendars
  • Creating and Using a Calendar Group
  • Using the Weather Panel


  • Displaying People
  • Creating a Contact
  • Editing and Deleting a Contact
  • Searching for People
  • Emailing a Contact

**Tasks and To-Do Items**

  • Displaying To-Do and Task List Folders
  • Creating a Task Quickly
  • Creating a Task with More Detail
  • Putting an Item in the To-Do List
  • Changing the Order of Tasks
  • Editing a Task
  • Assigning a Task
  • Marking a Task Complete
  • Show Tasks and To-Dos in any Area of Outlook with the To-Do Task Bar
  • Viewing To-Do items in the Calendar
  • Printing Tasks
Business and Industry Services

Fox Valley Technical College
Business & Industry Services (BIS)
D. J. Bordini Center
5 N. Systems Drive
Appleton, WI 54914-1655
View BIS Calendar

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771

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