Leadership Skills: Resolving Conflict

Hours: 4.00

Develop skills to recognize conflict and deal with it quickly and effectively. Facing these conflicts head-on allows the supervisor to preserve the integrity of the team. Conflict is an inevitable part of all work situations and dealing with it will help maintain individual and team focus and productivity.

    Additional Information

  • Learn About
    * Recognizing the positive and negative impacts of conflicts
    * Leveraging conflict to everyone's advantage
    * Establishing a cooperative atmosphere to resolve conflicts when they arise
  • Benefits & Outcomes
    * Learning how to resolve conflicts in a professional, respectful manner, employees are often able to strengthen their relationships
    * Increase employee morale and motivation
    * Encourages open communication and cooperation
    * Decrease customer complaints
Business & Industry Services (BIS)
5 N. Systems Drive
Appleton, WI 54914-1655

P: 888-458-0449
P: 920-735-2525
F: 920-735-4771