Healthcare Customer Service Representative

As a Healthcare Customer Service Representative, you’ll be working with patients in a healthcare setting. You’ll learn to provide excellent customer service by not only meeting but exceeding customer needs. Your training will include an understanding of medical terminology, communication skills, the use of technology in healthcare and the culture of healthcare.

COURSE LIST

Course list for reference only. Current students please refer to your individualized program plan or see your advisor.
**Outside effort hours are an estimate based on state standards, and may vary from person to person.

Occupational Specific (7 Credits)

Course Title
Course Number
Credits
Instructional Hours
Outside Effort Hours**
Prior Learning Credit Eligibility
• Digital Literacy for Healthcare

  10-501-107

  2Credit

  72

  36

  View Information

  • Instructional Hours: 72
  • Outside Effort Hours: 36
  • Course Number: 10501107
  • Credits: 2.00

  Credit for Prior Learning Options Available

  The focus of this course is the use of technology in healthcare. Learners use common business software applications, including word processing, presentation, spreadsheet, and databases. Communication methods using technology are addressed. Learners gain experience with using the electronic health record (EHR). Healthcare EHR security issues, social media use, and digital healthcare resources are examined.

• Med Terminology

  31-501-301

  3Credit

  108

  54

  N/A

  • Instructional Hours: 108
  • Outside Effort Hours: 54
  • Course Number: 31501301
  • Credits: 3.00

  Focuses on the component parts of medical terms: prefixes, suffixes and word roots. Students practice formation, analysis and reconstruction of terms. Emphasis on spelling, definition and pronunciation. Introduction to operative, diagnostic, therapeutic and symptomatic terminology of all body systems, as well as systemic and surgical terminology.

  Prereq: Student has completed or is in process of completing ANY of the following options:

  • Student is in progress in Medical Assistant (31-509-1) Program of Study

  • Student is in progress in Healthcare Customer Service Representative (61-509-1) Program of Study

  • Student is not in progress in Associate Degree, Apprenticeship, or Technical Diploma (31 or 32 level)

• Contemporary Practices in Healthcare

  31-501-304

  2Credit

  72

  36

  N/A

  • Instructional Hours: 72
  • Outside Effort Hours: 36
  • Course Number: 31501304
  • Credits: 2.00

  An introduction to contemporary healthcare practices for students interested in a career serving diverse healthcare communities. Learners explore the essential skills required for equitable and inclusive person-centered interactions.  Learners examine various health communities, mindful practices, professionalism, problem solving, and patient confidentiality.