Want to improve your professional communication skills? This specialized communication training will help you get your message across, avoid misunderstandings and improve your professional relationships, both on the street and in court.
Hours: 4.00 | Estimated Cost: $159.00
Emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.
Hours: 8.00 | Estimated Cost: $199.00
Provides a brush-up on how to present information to groups including: audience analysis, focusing on purpose, delivery and the use of visual aids, answering questions and personal effectiveness. Videotaping and critiquing are an integral part of the seminar.
Focuses on fundamental written communication in the workplace: letters, memos, business writing, grammar, reports, editing and proofreading, style and audience may all be included.
Hours: 3.00 | Estimated Cost: $139.00
Learn how to compose complete sentences, use punctuation correctly, avoid common spelling errors and select precise words. If you write memos, letters, proposals, or other internal or external messages, you will benefit from the fun, relaxed way in which the basics of grammar are presented.
Designed for participants to learn how to speak more effectively in impromptu situations. Participants will explore and practice communication styles and techniques, including assertive/response skills, formats for sending clear/concise messages, and giving and receiving feedback.
Learn strategies to enhance oral interaction critical to productive discourse. Participants will also learn about their own styles and others and how to make them work together in the workplace.
Hours: 3.00 | Estimated Cost: $159.00
Provides the skills to effectively stand up for yourself. Learn to express your feelings, preferences and views, while at the same time respecting the opinions and rights of others. Leave the training with effective speaking and active listening skills that enable you to achieve your goals.
Presents customer-focused techniques to improve workplace communication. Includes dealing with all customers' needs, voice control, taking messages and using voicemail.
Fox Valley Technical College is an official training partner of the Federal Bureau of Investigation (FBI).
