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Printed on 2/22/2018

Computer Support Specialist

10-154-3 Associate Degree (AAS) 64 Credits Financial Aid Eligible Location*: Appleton

*Some general education courses may be available at multiple locations.

With this degree you’ll be the “go to” IT professional in your organization. As a computer support specialist, you work with freestanding and networked desktop computers. Your job is to deliver the productivity and efficiency promised by computer hardware and software manufacturers. Learn to analyze information needs and identify alternative hardware and software solutions. You’ll gain skills to plan and develop application systems, implement the systems, and train others to use them effectively. You’ll master a variety of operating systems and software applications, as well as computer hardware. With the knowledge and skills you acquire in this program, you’ll be prepared to support, monitor and maintain a variety of computing devices.

COURSE LIST

*Course list for reference only. Current students please refer to your individualized program plan or see your advisor.

Technical Studies (40 Credits)

Course Title
Course Number
Credits
Prior Learning Credit
Eligibility Options
IT Concepts
10-107-184
2
Provides students with a foundation in information technology and the use of information systems in today’s business environment. Students explore fundamental computer concepts and terminology of the World Wide Web, e-mail, emerging technologies, hardware and software components and devices, programming languages, network basics, operating systems, and ethics.
IT Career Exploration
10-107-187
1
Acquaints students with career options and related job skills, salaries and employment trends in the information technology field. Familiarizes them with the IT program degrees offered at Fox Valley Technical College.
Linux, Introduction to
10-150-147
2
Covers introductory Linux topics including operating system basics, system installation, file system management, file system administration and basic commands. Considerable hands-on learning is included.
Network Essentials
10-150-162
2
Provides an introduction to networking theory and technologies, including the basics of communication, common protocols, the OSI model, network topologies, local network media, network devices, network security and networking tools. Includes more in-depth study of the components of TCP/IP, Ethernet, and wireless networks. Involves considerable time developing troubleshooting skills.
Desktop Repair and Maintenance
10-154-106
2
Covers configuring, maintaining, upgrading and repairing Intel-based computers and exploring functions and interrelations between components. The course examines system configuration, component care, system improvement, troubleshooting and failure identification. Advanced PC operating system concepts are also covered.
Coreq: Desktop Management (10154107) OR Instructor approval
Desktop Management
10-154-107
2
Introduces students to the skills needed to support client PC Operating Systems. Through significant hands-on activities, learn how to configure, secure, utilize and troubleshoot client operating systems.
Microcomputer Applications
10-107-150
2
Designed for students with little or no hands-on computer experience. Presents the basic functions of the Windows operating system and how to use the word processing, spreadsheet and presentation functions of Microsoft Office software. Students will integrate various functions of several Microsoft packages.
Windows PowerShell Scripting
10-150-149
3
Teaches everything you need to know to begin developing your own Windows PowerShell scripts. This involves learning how to interact with the Windows PowerShell command line, learning about Microsoft's .NET framework and how to work with other Windows technologies, such as the Windows registry, as you learn how to become a PowerShell programmer.
Information Assurance
10-150-161
2
Examines the basics of information security, including access control and organizational security policies. This course will include the process of securing user workstations, laptops and mobile devices.
IT Customer Service Skills
10-154-102
2
Covers the interpersonal, communication and problem-solving skills required in technical support positions. Exercises provide interaction with other learners in a team. Students explore the information and technical tools needed to function effectively in a support position. Students will be expected to schedule an additional hour each week in the on-campus Student Help Desk, developing skills working with customers in a help desk setting.
Advanced Desktop Management
10-154-105
2
Provides students with the background needed to build the knowledge and skills to support end-users and computers running the Microsoft suite of productivity applications. The course is directed at the skills needed to work in a variety of environments, including corporate environments as well as support for home users via phone support, remote support and retail counter support.
Prereq: Desktop Management (10154107); Active in A+ Certification OR Instructor Approval
IT Professional Skills
10-107-110
2
Examines and identifies job-seeking, job-keeping and interviewing techniques, strategies for identifying and meeting external and internal customer needs as well as good listening skills and techniques for dealing with difficult customers. Also covers time management, team dynamics, continual improvement processes and global business practices.
Prereq: Systems Analysis (10107158) or JavaScript (10152117) or C# Intermediate (10152116) or Adv Desktop Management (10154105) or Desktop Repair & Maint (10154106) or Network Service & Support (10150124) or PC Repair & Maint (10150113) or PHP (10152121)
Emerging Technologies and Trends
10-154-101
3
Explores the acquisition and support roles of PC peripheral technologies. Learn to use different learning methodologies to develop and present a Portfolio of Assessment. Through lectures, demonstrations and hands-on applications, students examine file formats, digital imaging (cameras, scanners and video), printer technologies, PDAs, storage devices, sound technologies and displays.
IT Service Desk Concepts
10-154-109
3
Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.
Network Infrastructure 1
10-150-116
3
Covers networking topics including the OSI model, local area and wide area networking. Also focuses on assigning network addresses and configuring network devices including Cisco routers and switches. Includes considerable hands-on learning activities and helps prepare learner for the Cisco CCNA exam.
Prereq: Network Essentials (10150162) OR Instructor approval
IT Project Management
10-150-127
2
Examines the organization, planning and controlling of projects; also provides practical knowledge on managing project scope, schedule and resources. Topics include project life cycle, work breakdown structure and Gantt charts, network diagrams, scheduling techniques and resource allocation decisions. Concepts are applied through team projects and tutorials using project management software.
Coreq: IT Career Skills (10107186) or IT Professional Skills (10107110)
Windows Server
10-150-156
3
Covers Microsoft Windows Server 2012 R2 administration including server hardware and software, Active Directory, file resources, printers, disk resources, Web resources, DNS and DHCP. Monitoring and troubleshooting server resources are also examined. Extensive hands-on activities are included.
Prereq: Desktop Management (10154107), Active in A+ Certification OR Instructor approval
IT Service Desk Practicum
10-154-108
2
Demonstrate the knowledge and skills necessary to work in an IT Service Desk, including managing information technology hardware, software, creating business solutions, supporting computer networks, providing end user support and solving information technology problems all while demonstrating a high level of professionalism.
Prereq: IT Service Desk Concepts (10154109)

General Studies (21 Credits)

Course Title
Course Number
Credits
Prior Learning Credit
Eligibility Options
Written Communication
10-801-195
3
Teaches the writing process which includes prewriting, drafting and revising. Through writing assignments, students analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Class sessions and assignments involve giving oral presentations and using computers.
Prereq: ACCPL Reading >= 54 & Sentence >= 83 OR ACT (Read/Engl) >= 18 OR Program Prep OR Not pursuing a degree.
Math & Logic
10-804-133
3
Students will apply mathematical problem solving techniques. Topics will include symbolic logic, sets, algebra, Boolean algebra, and number bases.
Prereq: Pre-Algebra (10834109) or ACCPL Arithmetic >= 65 OR ACT Math >= 18
Oral/Interpersonal Comm
10-801-196
3
Focuses on developing various communication skills including speaking and listening. Students practice intrapersonal/interpersonal and nonverbal communication skills through oral presentations, group activities and written projects.
Prereq: ACCPL Reading >= 54 & Sentence >= 83 OR ACT (Read/Engl) >= 18 OR Program Prep OR Not pursuing a degree.
Math w Business Apps
10-804-123
3
Covers real numbers, basic operations, linear equations, proportions with one variable, percents, simple interest, compound interest, annuities, applying math concepts to the purchasing/buying process, applying math concepts to the selling process, and basic statistics with business/consumer applications.
Prereq: ACCPL Arithmetic >= 65 OR ACT Math >= 18 OR Program Prep OR Not pursuing a degree.
Technical Reporting
10-801-197
3
Focuses on the preparation and presentation of a variety of oral and written technical reports. This course is designed as an advanced communication course for students who have completed at least the prerequisite writing course and a minimum of two semesters of relevant program course work.
Prereq: Written Comm or English Comp 1 with a C or better and a minimum of 24 college credits OR active in UW-O Cert. AODA students have additional coreq of Assessment & Diagnosis of Substance Abuse. OTA students have coreq of OT Theory & Practice.
Intro to Ethics: Theory & App
10-809-166
3
Provides a basic understanding of ethical theories and uses diverse ethical perspectives to analyze and compare relevant issues. Students will critically evaluate individual, social and/or professional standards of behavior and apply a systematic decision-making process to these situations.
Prereq: ACCPL Reading >= 54 & Sentence >= 83 OR ACT (Read/Engl) >= 18 OR Program Prep OR Not pursuing a degree.
Psychology of Human Relations
10-809-199
3
Explores the relationship between the general principles of psychology and people's everyday lives. Students seek a deepened sense of awareness of themselves and others, and to improve their relationships at work, in the family and in society.
Prereq: ACCPL Reading >= 54 & Sentence >= 83 OR ACT (Read/Engl) >= 18 OR Program Prep OR Not pursuing a degree.

Suggested Electives (3 Credits)

Course Title
Course Number
Credits
Prior Learning Credit
Eligibility Options
Leadership as an Art
10-809-110
3
Focuses on the development of leadership abilities. Students create a personal philosophy of leadership and discuss moral and ethical responsibilities. Through study and observation of great leaders plus hands-on activities, students develop fundamental concepts of leadership.
Information Technology Internship 1
10-107-113
1
Allows the student to learn under supervision in a structured Information Technology employment situation. Provides the student the opportunity to utilize an industry experience for program credit. Each student completes a minimum of 72 hours working as an intern. Students are responsible for securing their own employment. Contact the IT internship instructor before enrolling.
Information Technology Internship 2
10-107-114
2
Allows the student to learn under supervision in a structured Information Technology employment situation. Provides the student the opportunity to utilize an industry experience for program credit. Each student completes a minimum of 144 hours working as an intern. Students are responsible for securing their own employment. Contact the IT internship instructor before enrolling.
Ethical Hacking
10-150-144
3
Introduces the techniques hackers use to discover vulnerabilities. Students will learn ways to tighten the network security to protect the exposed data from the discovered vulnerabilities. Focus is on penetration-testing tools and techniques that security testers and ethical hackers use to protect computer networks.

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