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Printed on 11/16/2018

Computer Support Specialist

10-154-3 Associate Degree (AAS) 61 Credits Financial Aid Eligible Location*: Appleton

*Some general education courses may be available at multiple locations.

With this degree you’ll be the “go to” IT professional in your organization. As a computer support specialist, you work with freestanding and networked desktop computers. Your job is to deliver the productivity and efficiency promised by computer hardware and software manufacturers. Learn to analyze information needs and identify alternative hardware and software solutions. You’ll gain skills to plan and develop application systems, implement the systems, and train others to use them effectively. You’ll master a variety of operating systems and software applications, as well as computer hardware. With the knowledge and skills you acquire in this program, you’ll be prepared to support, monitor and maintain a variety of computing devices.

COURSE LIST

Course list for reference only. Current students please refer to your individualized program plan or see your advisor.
**Outside effort hours are an estimate based on state standards, and may vary from person to person.

Technical Studies (46 Credits)

Course Title
Course
Number
Credits
Instructional
Hours
Outside Effort
Hours**
Prior Learning
Credit Eligibility
Options
Computing Essentials
10-107-184
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Provides students with a foundation in information technology and the use of information systems in today’s business environment. Students explore fundamental computer concepts and terminology of the World Wide Web, e-mail, emerging technologies, hardware and software components and devices, programming languages, network basics, operating systems, and ethics.
IT Service Desk Concepts
10-154-109
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.
Device Repair and Maintenance
10-154-111
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Covers configuring, maintaining, upgrading and repairing Intel-based computers and exploring functions and interrelations between components. The course examines system configuration, component care, system improvement, troubleshooting and failure identification.
College Success: On Course
10-890-100
1Credit
18
36
18 hours in class and estimate 36 hours outside of class. On Course helps you learn a number of proven strategies for creating greater academic, professional and personal success. You will discover how to create a rich, fulfilling life by developing new beliefs and behaviors. College Success: On Course empowers you to make wise choices in your academic and personal life which leads to improved experiences and outcomes.
Enterprise Client
10-154-110
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Introduces students to the skills needed to support client PC Operating Systems. Through significant hands-on activities, learn how to configure, secure, utilize and troubleshoot client operating systems.
Coreq: College Success: On Course 10890100 or IT Career Exploration 10107187
Microcomputer Applications
10-107-150
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Designed for students with little or no hands-on computer experience. Presents the basic functions of the Windows operating system and how to use the word processing, spreadsheet and presentation functions of Microsoft Office software. Students will integrate various functions of several Microsoft packages.
Linux Essentials - Just Enough Linux
10-150-155
1Credit
18
36
18 hours in class and estimate 36 hours outside of class. Covers Basic Linux topics including operating system basics, file management, graphic user interfaces and the command line interface.
Information Assurance
10-150-161
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Examines the basics of information security, including access control and organizational security policies. This course will include the process of securing user workstations, laptops and mobile devices.
Network Essentials
10-150-162
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Provides an introduction to networking theory and technologies, including the basics of communication, common protocols, the OSI model, network topologies, local network media, network devices, network security and networking tools. Includes more in-depth study of the components of TCP/IP, Ethernet, and wireless networks. Involves considerable time developing troubleshooting skills.
IT Customer Service Skills
10-154-102
2Credit
36
72
36 hours in class and estimate 72 hours outside of class. Covers the interpersonal, communication and problem-solving skills required in technical support positions. Exercises provide interaction with other learners in a team. Students explore the information and technical tools needed to function effectively in a support position. Students will be expected to schedule an additional hour each week in the on-campus Student Help Desk, developing skills working with customers in a help desk setting.
Advanced Desktop Management
10-154-105
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Provides students with the background needed to build the knowledge and skills to support end-users and computers running the Microsoft suite of productivity applications. The course is directed at the skills needed to work in a variety of environments, including corporate environments as well as support for home users via phone support, remote support and retail counter support.
Prereq: Enterprise Client 10154110; Active in A+ Certification OR Instructor Approval
IT Professional Skills
10-107-110
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Examines and identifies job-seeking, job-keeping and interviewing techniques, strategies for identifying and meeting external and internal customer needs as well as good listening skills and techniques for dealing with difficult customers. Also covers time management, team dynamics, continual improvement processes and global business practices.
Prereq: Systems Analysis 10107158 or JavaScript/jQuery 10152133 or C# Intermediate 10152116 or Adv Desktop Management 10154105 or Desktop Repair & Maint 10154106 or Network Service & Support 10150124 or PC Repair & Maint 10150113 or PHP 10152121
Linux
10-150-147
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Covers introductory Linux topics including operating system basics, system installation, file system management, file system administration and basic commands. Considerable hands-on learning is included.
Prereq: Linux Essentials - Just Enough Linux 10150155 or not active in a program
Windows PowerShell Scripting
10-150-149
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Teaches everything you need to know to begin developing your own Windows PowerShell scripts. This involves learning how to interact with the Windows PowerShell command line, learning about Microsoft's .NET framework and how to work with other Windows technologies, such as the Windows registry, as you learn how to become a PowerShell programmer.
Windows Server
10-150-156
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Covers Microsoft Windows Server 2012 R2 administration including server hardware and software, Active Directory, file resources, printers, disk resources, Web resources, DNS and DHCP. Monitoring and troubleshooting server resources are also examined. Extensive hands-on activities are included.
Emerging Technologies and Trends
10-154-101
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Explores the acquisition and support roles of PC peripheral technologies. Learn to use different learning methodologies to develop and present a Portfolio of Assessment. Through lectures, demonstrations and hands-on applications, students examine file formats, digital imaging (cameras, scanners and video), printer technologies, PDAs, storage devices, sound technologies and displays.
Virtualization Technologies
10-150-105
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Introduces virtualization technologies including VMware, Citrix and Microsoft Hyper-V. Hands-on lab activities will be used to install and configure each virtualized environment.
Prereq: Windows Server (10150156) OR Instructor approval
Network Infrastructure 1
10-150-116
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Covers networking topics including the OSI model, local area and wide area networking. Also focuses on assigning network addresses and configuring network devices including Cisco routers and switches. Includes considerable hands-on learning activities and helps prepare learner for the Cisco CCNA exam.
Prereq: Network Essentials (10150162) OR Instructor approval
IT Project Management
10-150-127
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Examines the organization, planning and controlling of projects; also provides practical knowledge on managing project scope, schedule and resources. Topics include project life cycle, work breakdown structure and Gantt charts, network diagrams, scheduling techniques and resource allocation decisions. Concepts are applied through team projects and tutorials using project management software.
Coreq: IT Career Skills (10107186) or IT Professional Skills (10107110)
IT Service Desk Capstone
10-154-108
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Demonstrate the knowledge and skills necessary to work in an IT Service Desk, including managing information technology hardware, software, creating business solutions, supporting computer networks, providing end user support and solving information technology problems all while demonstrating a high level of professionalism.
Prereq: IT Service Desk Concepts (10154109)

General Studies (15 Credits)

Course Title
Course
Number
Credits
Instructional
Hours
Outside Effort
Hours**
Prior Learning
Credit Eligibility
Options
Oral/Interpersonal Comm
10-801-196
3Credit
54
108
54 hours in class and estimate 108 hours outside of class. Focuses on developing various communication skills including speaking and listening. Students practice intrapersonal/interpersonal and nonverbal communication skills through oral presentations, group activities and written projects.
Prereq: HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 237+, ACT Read 18+/Engl 15+ OR Read Prep 10838105/Sent Prep 74851745 OR not pursuing a degree
Written Communication
10-801-195
3Credit
54
108
54 hours in class and estimate 108 hours outside of class. Teaches the writing process which includes prewriting, drafting and revising. Through writing assignments, students analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Class sessions and assignments involve giving oral presentations and using computers.
Prereq: HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 250+, ACT Read 18+/Engl 18+ OR Read Prep 10838105/Sent Prep 10831103 OR Not pursuing a degree
Math & Logic
10-804-133
3Credit
54
108
54 hours in class and estimate 108 hours outside of class. Students will apply mathematical problem solving techniques. Topics will include symbolic logic, sets, algebra, Boolean algebra, and number bases.
Prereq: Arith – HS GPA 2.75+ OR ACPL 65+, Next Gen 263+, ACT Math 18+ OR Arith Prep 10834109 OR not in a program
Intro to Ethics: Theory & App
10-809-166
3Credit
54
108
54 hours in class and estimate 108 hours outside of class. Provides a basic understanding of ethical theories and uses diverse ethical perspectives to analyze and compare relevant issues. Students will critically evaluate individual, social and/or professional standards of behavior and apply a systematic decision-making process to these situations.
Prereq: HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 237+, ACT Read 18+/Engl 15+ OR Read Prep 10838105/Sent Prep 74851745 OR not pursuing a degree
Psychology of Human Relations
10-809-199
3Credit
54
108
54 hours in class and estimate 108 hours outside of class. Explores the relationship between the general principles of psychology and people's everyday lives. Students seek a deepened sense of awareness of themselves and others, and to improve their relationships at work, in the family and in society.
Prereq: HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 237+, ACT Read 18+/Engl 15+ OR Read Prep 10838105/Sent Prep 74851745 OR not pursuing a degree

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