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Printed on 5/25/2018

Quality, Non-Manufacturing

20-623-18 Certificate (C) 14 Credits Not Financial Aid Eligible Location*: Appleton

*Some general education courses may be available at multiple locations.

Working in the food processing or health care industries? Get the skills you need for a career in the quality field. You’ll learn the basic skills to work in a laboratory environment and to troubleshoot a variety of instrumentation. In addition, you’ll learn how and why to conduct quality audits, how to take preventive and corrective actions, and how to use statistics to monitor and improve processes.


*Course list for reference only. Current students please refer to your individualized program plan or see your advisor.

Course Title
Course Number
Prior Learning Credit
Eligibility Options
Beginning Laboratory Science
Introduces the learner to beginning laboratory concepts and procedures. Emphasis will be on general laboratory safety, basic laboratory equipment utilization and calibration techniques. An introduction to scientific inquiry will be addressed. Proper techniques in documentation as it relates to quality control in verification of a quality system will be introduced. Concepts in data analysis will be reviewed as it relates to creation of a laboratory notebook.
Prereq: ACCPL Reading >= 80 & Sentence >= 83 & Arithmetic >= 65 OR ACT (Engl/Math) >= 18 & Read >= 20 OR Program Prep OR Not pursuing a degree
Focuses on the principles, use and care of laboratory instruments. Students will learn how various instruments are used to measure physical and chemical properties, and they will be introduced to calibration, maintenance and troubleshooting for various types of laboratory instruments.
Prereq: Beginning Laboratory Science (10506101); General Chemistry (10806134)
Quality Audits
Introduces types of and reasons for audits. Students learn how to conduct an internal audit and to describe and apply various auditing tools and techniques such as checklists, interview techniques, record/document review, and tracing.
Preventive & Corrective Action
Focuses on development of preventive actions using a variety of quality tools to uncover true root causes of problems. Also deals with corrective actions such as nonconforming material identification and review processes.
Statistics for Six Sigma
Covers tools needed in the measure, analyze and control phases of Define, Measure, Analyze, Improve and Control. Confidence intervals, hypothesis testing, statistical inferences and measurement system analysis are examples.

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