Skip to Main Content
FVTC Logo

Printed on 10/20/2018

Automotive Service Management

20-602-2 Certificate (C) 12 Credits Not Financial Aid Eligible Location*: Appleton

*Some general education courses may be available at multiple locations.

If you want to focus your automotive career to work more directly with customers, this program will give you the necessary skills and knowledge. You’ll learn techniques to maximize profitability and customer satisfaction. You will also develop your communication skills and learn how psychology applies to workplace relationships. Upon completion, you’ll be ready to assume a management role in service or customer relations.

COURSE LIST

Course list for reference only. Current students please refer to your individualized program plan or see your advisor.
**Outside effort hours are an estimate based on state standards, and may vary from person to person.

Course Title
Course
Number
Credits
Instructional
Hours
Outside Effort
Hours**
Prior Learning
Credit Eligibility
Options
Automotive Service Consulting
10-602-152
3Credit
54
108
54 hours in class and estimate 108 hours outside of class. Examines the responsibilities and procedures associated with the multi-faceted role of an automotive service consultant. It provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows guidelines established by ASE for Automotive Service Consultant (C1) certification, and integration with Oral/Interpersonal Comm reinforces the students' communication skills.
Prereq: Read – HS GPA 2.75+ OR ACPL 47+, Next Gen 243+, ACT 15+ OR Read Prep 10838105; Coreq: Oral/Interpersonal Comm for Auto 10801196E. Prior completion of the non-auto Oral/Interpersonal Comm will not satisfy the coreq.
Automotive Service Management
10-602-153
3Credit
54
108
54 hours in class and estimate 108 hours outside of class. Explores the duties and practices assigned to service managers in the successful operation of an automotive service facility. The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. Integration with Psychology of Human Relations (10-809-199) provides a unique perspective on the personnel processes from recruitment of employees to supervision and performance assessment.
Prereq: Read – HS GPA 2.75+ OR ACPL 47+, Next Gen 243+, ACT 15+ OR Read Prep 10838105; Coreq: Psychology of Human Relations for Auto 10809199E
Oral/Interpersonal Comm - Auto
10-801-196E
3Credit
54
108
54 hours in class and estimate 108 hours outside of class. Focuses on developing various communication skills including speaking and listening. Students practice intrapersonal/interpersonal and nonverbal communication skills through oral presentations, group activities and written projects. For Automotive students.
Prereq: Active in an Automotive plan; HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 237+, ACT Read 18+/Engl 15+ OR Read Prep 10838105/Sent Prep 74851745; Coreq: Automotive Service Consulting 10602152
Psychology of Human Relations - Auto
10-809-199E
3Credit
54
108
54 hours in class and estimate 108 hours outside of class. Explores the relationship between the general principles of psychology and our everyday lives. Students are given the opportunity to achieve a deepened sense of awareness of themselves and others. This understanding enables students to improve their relationships with others at work, in the family, and in society. This if for Automotive program students only.
Prereq: Active in an Automotive plan; HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 237+, ACT Read 18+/Engl 15+ OR Read Prep 10838105/Sent Prep 74851745; Coreq: Automotive Service Management 10602153

What's Next

Thank you for your interest in Fox Valley Tech. Let us know how we can help.




What's Next


What's Next

 

What's Next

To better assist you, please tell us which of the following best describes you.





33%

What's Next

66% Complete

What's Next

How Can We Help?










 

THANK YOU FOR YOUR SUBMISSION!

A specialist from our team will be in touch with you shortly. In the meantime, book your campus tour now!

www.fvtc.edu/CampusTours

A specialist from our team will be in touch with you shortly.

A specialist from our team will be in touch with you shortly. In the meantime, you may wish to check out our videos, digital viewbook and international webpage for more information.

www.fvtc.edu/GlobalWelcome

A specialist from our team will be in touch with you shortly.

Many answers to Frequently Asked Questions can be found in the MyFVTC area of the website.

www.fvtc.edu/MyFVTC

You may wish to bookmark and refer to this section in the future for the quickest answers.