Printed on 10/23/2021

Automotive Service Management

20-602-2 Certificate (C) 12 Credits Not Financial Aid Eligible Location*: Appleton

*If general education courses are required, they may be available at multiple locations.

If you want to focus your automotive career to work more directly with customers, this program will give you the necessary skills and knowledge. You’ll learn techniques to maximize profitability and customer satisfaction. You will also develop your communication skills and learn how psychology applies to workplace relationships. Upon completion, you’ll be ready to assume a management role in service or customer relations.

COURSE LIST

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Course list for reference only. Current students please refer to your individualized program plan or see your advisor.
**Outside effort hours are an estimate based on state standards, and may vary from person to person.

    Course Title
    Course Number
    Credits
    Instructional Hours
    Outside Effort Hours**
    Prior Learning Credit Eligibility
  • Automotive Service Consulting
    10-602-152
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10602152
    • Credits: 3.00

    Examines the responsibilities and procedures associated with the multi-faceted role of an automotive service consultant. It provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows guidelines established by ASE for Automotive Service Consultant (C1) certification, and integration with Oral/Interpersonal Comm reinforces the students' communication skills.

    Prereq: Read – HS GPA 2.75+ OR ACPL 47+, Next Gen 243+, ACT 15+ OR Read Prep 10838105; Coreq: Oral/Interpersonal Comm for Auto 10801196E. Prior completion of the non-auto Oral/Interpersonal Comm will not satisfy the coreq.
  • Automotive Service Management
    10-602-153
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10602153
    • Credits: 3.00

    Explores the duties and practices assigned to service managers in the successful operation of an automotive service facility. The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. Integration with Psychology of Human Relations (10-809-199) provides a unique perspective on the personnel processes from recruitment of employees to supervision and performance assessment.

    Prereq: Read – HS GPA 2.75+ OR ACPL 47+, Next Gen 243+, ACT 15+ OR Read Prep 10838105; Coreq: Psychology of Human Relations for Auto 10809199E
  • Oral/Interpersonal Comm - Auto
    10-801-196E
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10801196E
    • Credits: 3.00

    Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.

    Prereq: Active in an Automotive plan; HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 237+, ACT Read 18+/Engl 15+ OR Read Prep 10838105/Sent Prep 74851745; Coreq: Automotive Service Consulting 10602152
  • Psychology of Human Relations - Auto
    10-809-199E
    3Credit
    54
    108
    N/A

    • Instructional Hours: 54
    • Outside Effort Hours: 108
    • Course Number: 10809199E
    • Credits: 3.00

    Explores the relationship between the general principles of psychology and people's everyday lives. Students seek a deepened sense of awareness of themselves and others, and to improve their relationships at work, in the family and in society.

    Prereq: Active in an Automotive plan; HS GPA 2.75+ OR ACPL Read 54+/Sent 83+, Next Gen Read 250+/Sent 237+, ACT Read 18+/Engl 15+ OR Read Prep 10838105/Sent Prep 74851745; Coreq: Automotive Service Management 10602153
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Expected Competencies


For more information visit our Credit For Prior Learning page.