54 hours in class and estimate 108 hours outside of class.
Examines the responsibilities and procedures associated with the multi-faceted role of an automotive service consultant. It provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows guidelines established by ASE for Automotive Service Consultant (C1) certification, and integration with Oral/Interpersonal Comm reinforces the students' communication skills.
Prereq: Read – HS GPA 2.75+ OR ACPL 47+, Next Gen 243+, ACT 15+ OR Read Prep 10838105; Coreq: Oral/Interpersonal Comm for Auto 10801196E. Prior completion of the non-auto Oral/Interpersonal Comm will not satisfy the coreq.