Printed on 10/21/2021
Help Desk Support Specialist
Technical Diploma (TD)
Part Time and Full Time
Financial Aid Eligible
Time of Day:
*If general education courses are required, they may be available at multiple locations.
Do you enjoy helping others with their computers? This diploma could be the perfect fit for you. You’ll learn how to install, support and troubleshoot personal computer hardware, software and peripherals, and will develop the skills you need to interact with a variety of computer users. You’ll become familiar with network cabling systems, information security and server administration. The hands-on training will help you gain skills with Intel-based system configuration and improvement, component care and troubleshooting. This program will give you a solid technical background to be an effective help desk support specialist.
Help Desk Technician
Help Desk Specialist
An academic skills assessment is required for admission into this program or the following: High School GPA of 2.75 or higher (last 10 years) OR provide completion of associate’s or higher degree OR; 165 or higher on your 2014 series GED tests OR; ACT OR SAT OR Accuplacer OR Companion OR Compass (last 3 years) to waive to the general education level; The cost of the Accuplacer assessment is $15; Catalog #: 94100100; Learn more at www.fvtc.edu/Assessment.
Credit Transfer Options
They're your credits. Take them with you!
Whether you’re an incoming student, transferring to another two-year college or pursuing your bachelor’s degree, we make it easy for you to seamlessly transfer your credits. With full accreditation by the Higher Learning Commission, we offer credit transfer agreements with more than 65 two-and four-year colleges.
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
Still undecided about your major or exploring your career options? Check out these resources to identify your personality traits, values, abilities and interests – important considerations when choosing a career. You’ll also find details about scheduling a college visit and contact information for our career counselors if you’d like more personal assistance. We’re here to help you explore your options.