Skip to Main Content
FVTC Logo

Printed on 8/20/2018

Help Desk Support Specialist

31-154-7 Technical Diploma (TD) 26 Credits Financial Aid Eligible Location*: Appleton

*Some general education courses may be available at multiple locations.

Do you enjoy helping others with their computers? This diploma could be the perfect fit for you. You’ll learn how to install, support and troubleshoot personal computer hardware, software and peripherals, and will develop the skills you need to interact with a variety of computer users. You’ll become familiar with network cabling systems, information security and server administration. The hands-on training will help you gain skills with Intel-based system configuration and improvement, component care and troubleshooting. This program will give you a solid technical background to be an effective help desk support specialist.

COURSE LIST

Course list for reference only. Current students please refer to your individualized program plan or see your advisor.
**Outside effort hours are an estimate based on state standards, and may vary from person to person.

Occupational Specific (23 Credits)

Course Title
Course
Number
Credits
Instructional
Hours
Outside Effort
Hours**
Prior Learning
Credit Eligibility
Options
Microcomputer Applications
10-107-150
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Designed for students with little or no hands-on computer experience. Presents the basic functions of the Windows operating system and how to use the word processing, spreadsheet and presentation functions of Microsoft Office software. Students will integrate various functions of several Microsoft packages.
Computing Essentials
10-107-184
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Provides students with a foundation in information technology and the use of information systems in today’s business environment. Students explore fundamental computer concepts and terminology of the World Wide Web, e-mail, emerging technologies, hardware and software components and devices, programming languages, network basics, operating systems, and ethics.
IT Service Desk Concepts
10-154-109
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.
Device Repair and Maintenance
10-154-111
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Covers configuring, maintaining, upgrading and repairing Intel-based computers and exploring functions and interrelations between components. The course examines system configuration, component care, system improvement, troubleshooting and failure identification.
College Success: On Course
10-890-100
1Credit
18
36
18 hours in class and estimate 36 hours outside of class. On Course helps you learn a number of proven strategies for creating greater academic, professional and personal success. You will discover how to create a rich, fulfilling life by developing new beliefs and behaviors. College Success: On Course empowers you to make wise choices in your academic and personal life which leads to improved experiences and outcomes.
Enterprise Client
10-154-110
3Credit
72
90
72 hours in class and estimate 90 hours outside of class. Introduces students to the skills needed to support client PC Operating Systems. Through significant hands-on activities, learn how to configure, secure, utilize and troubleshoot client operating systems.
Coreq: College Success: On Course 10890100 or IT Career Exploration 10107187
IT Career Exploration
10-107-187
1Credit
18
36
18 hours in class and estimate 36 hours outside of class. Acquaints students with career options and related job skills, salaries and employment trends in the information technology field. Familiarizes them with the IT program degrees offered at Fox Valley Technical College.
Information Assurance
10-150-161
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Examines the basics of information security, including access control and organizational security policies. This course will include the process of securing user workstations, laptops and mobile devices.
Network Essentials
10-150-162
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Provides an introduction to networking theory and technologies, including the basics of communication, common protocols, the OSI model, network topologies, local network media, network devices, network security and networking tools. Includes more in-depth study of the components of TCP/IP, Ethernet, and wireless networks. Involves considerable time developing troubleshooting skills.
IT Customer Service Skills
10-154-102
2Credit
36
72
36 hours in class and estimate 72 hours outside of class. Covers the interpersonal, communication and problem-solving skills required in technical support positions. Exercises provide interaction with other learners in a team. Students explore the information and technical tools needed to function effectively in a support position. Students will be expected to schedule an additional hour each week in the on-campus Student Help Desk, developing skills working with customers in a help desk setting.
IT Service Desk Capstone
10-154-108
2Credit
54
54
54 hours in class and estimate 54 hours outside of class. Demonstrate the knowledge and skills necessary to work in an IT Service Desk, including managing information technology hardware, software, creating business solutions, supporting computer networks, providing end user support and solving information technology problems all while demonstrating a high level of professionalism.
Prereq: IT Service Desk Concepts (10154109)

Occupational Supportive (3 Credits)

Course Title
Course
Number
Credits
Instructional
Hours
Outside Effort
Hours**
Prior Learning
Credit Eligibility
Options
Oral/Interpersonal Comm
10-801-196
3Credit
54
108
54 hours in class and estimate 108 hours outside of class. Focuses on developing various communication skills including speaking and listening. Students practice intrapersonal/interpersonal and nonverbal communication skills through oral presentations, group activities and written projects.
Prereq: ACCPL Reading >= 54 & Sentence >= 83 OR ACT (Read/Engl) >= 18 OR Program Prep OR Not pursuing a degree.

Tell Me More

Thank you for your interest in Fox Valley Tech. Still have questions about our programs? Fill out this short form.

 

Tell Me More

To better assist you, please tell us which of the following best describes you.





33%

Tell Me More

66% Complete

Tell Me More






 

Required

Thank you!
Your request has been
successfully submitted

A specialist from our team will be in touch with you shortly. In the meantime, check out our upcoming events and the latest news at:

www.fvtc.edu/News

A specialist from our team will be in touch with you shortly. In the meantime, you may wish to check out our videos, digital viewbook and international webpage for more information.

www.fvtc.edu/GlobalWelcome

A specialist from our team will be in touch with you shortly.

Many answers to Frequently Asked Questions can be found in the MyFVTC area of the website.

www.fvtc.edu/MyFVTC

You may wish to bookmark and refer to this section in the future for the quickest answers.