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Customer Service, Sales & Marketing

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Growing and retaining customer relationships are critical to expanding your business. Fox Valley Technical College offers a variety of options to improve the skills necessary for these high-demand jobs. Benefit from a full complement of services designed for marketing, sales and customer service providers responsible for achieving results. 

Featured Customized Training


Call & Customer Care Center

To get the most impact from your employees, consider Fox Valley Technical College and its range of customized training and seminars in the area of call, contact and customer care center skills. Three proven training approaches recommended by employers are *Critical Core Skills for a High Performance Workplace*, *Call Center Customer Service Repair/Troubleshooting Focus* and *Call Center Customer Service Sales Focus*.

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Customer Service

Fox Valley Technical College offers customizable training modules and full customer experience programs designed to improve your organization's customer focus. Services emphasize the value of key customer service principles, including building rapport and relationships, communicating effectively, handling difficult situations, resolving concerns and achieving customer loyalty.

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Hospitality & Culinary

The service industry is projected as a growth sector for years to come; however, competition will continue to threaten food service, leisure, tourism and hospitality businesses that dont invest in training. Fox Valley Technical College provides courses and customized training in areas including lodging, food and beverage, meeting planning, tourism and recreation.

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Proactive Selling

*Proactive Selling* introduces upselling and cross-selling communication techniques and practices. Skills and content are geared for inbound call and non-sales audiences.

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Sales Fundamentals

*Sales Fundamentals* is a training series that teaches participants the essential pieces of a structured, consultative sales approach. In this 18-hour series, we will explore a 7-step process for sales: prepare, build rapport, explore, make the offer, resolve objections, close the sale, and after the sale follow-up/follow-through.

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Small Business & Social Media Marketing

Fox Valley Technical College offers a broad range of marketing and social media services for the entrepreneur, small business owner or marketing professional. Explore the many facets of social media marketing using Facebook, Twitter, LinkedIn or other social media platforms. Determine the optimal marketing channels and integrated strategy to reach existing and new customers.

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Telephone Techniques

Develop a telephone personality that creates a positive first impression and fosters goodwill. Learn the use of effective voicemail techniques and practice active listening skills that help you understand angry and confused callers.

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Fox Valley Technical College
Business & Industry Services (BIS)
5 N. Systems Drive

Appleton, WI 54914-1655

bi.services@fvtc.edu
www.fvtc.edu/bis

View BIS Calendar

P: 888-458-0449P: 920-735-2525
F: 920-735-4771  


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